Guide customers through their Zero Trust journey as the primary post-sales contact. Provide technical guidance, product insights, adoption strategies, and best practices for integrating and operationalizing Zscaler solutions. Manage complex escalations, coordinate internal and external resolutions, identify adoption risks, and develop mitigation plans. Build stakeholder relationships, align customer objectives with business outcomes, and contribute playbooks and best-practice materials to strengthen the Customer Success organization.

Guide customers through Zscaler’s Zero Trust adoption as the central post-sales contact. Provide technical advice, integration strategies, escalation leadership, adoption analysis, risk mitigation, and customer relationship management. Partner with internal and external teams to maximize solution value and develop customer success playbooks. The role requires expertise in cloud, networking, web security, infrastructure solutions, and customer-facing technical success.