Guide customers through Zscaler’s Zero Trust adoption as the central post-sales contact. Provide technical advice, integration strategies, escalation leadership, adoption analysis, risk mitigation, and customer relationship management. Partner with internal and external teams to maximize solution value and develop customer success playbooks. The role requires expertise in cloud, networking, web security, infrastructure solutions, and customer-facing technical success.

Lead and scale a regional technical customer success organization by coaching managers and Technical Success Managers, improving customer satisfaction, retention, adoption, and expansion. Establish scalable engagement models and success programs, build executive customer relationships, manage strategic escalations, and partner with Sales, Support, Product, and Professional Services. Use analytics and AI-enabled workflows to assess risk, improve efficiency, and drive measurable enterprise customer outcomes.