Manage a strategic international customer portfolio by driving value realization, product adoption, renewals, retention, and expansion. Build executive relationships, lead solution assessments and business reviews, coordinate internal resources to resolve challenges, and maintain account plans and health metrics in Gainsight. Provide customer insights, develop success stories, support advocacy initiatives, and communicate recommendations to leadership. The role requires fluent French and English, strong technical comprehension, presentation skills, and experience aligning complex software solutions with customer objectives.