Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.

Manage a book of AmLaw 100 & Magic Circle law firm accounts to drive retention, increase product usage, build stakeholder relationships, mentor colleagues, monitor KPIs, and collaborate with sales, product, editorial, and tech teams to surface customer needs and expansion opportunities.

The Account Engagement Specialist manages a book of EMEA clients, focusing on retention, service quality, and identifying cross-sell opportunities while ensuring seamless client communication and collaboration with teams.