Leads MongoDB’s UKI Customer Success organization, managing managers and developing high-performing teams. Drives customer retention, satisfaction, expansion, and product adoption through strategic programs and data-driven execution. Partners with executive stakeholders across Sales, Product, Marketing, Support, Professional Services, and HR to align go-to-market initiatives, allocate resources, and achieve long-term business goals.

Lead strategic enterprise customers as a technical Customer Success Manager, owning customer health, revenue realization, technical guidance, escalation management, account plans, executive reviews, and cross-functional collaboration to drive adoption and growth of MongoDB Atlas.