Manage enterprise customer relationships, serving as a trusted advisor and developing customized success plans. Drive retention, expansion, upgrades, and revenue growth across email, SMS, and digital channels. Review customer performance, resolve issues, communicate product updates, provide software guidance, and share feedback with Product and Engineering. The role requires consultative marketing technology expertise, commercial confidence, creative problem-solving, and collaboration in a hybrid London environment.

Lead enterprise customer implementations from presales scoping through launch. Define and present Statements of Work, manage project scope, budgets, resources, timelines, risks, migrations, and cross-functional teams. Build stakeholder relationships, advise on technology-stack integrations, and apply API and webhook expertise to deliver customer use cases. Partner with Sales, Solutions Architecture, Customer Success, and Support to accelerate value, maintain implementation health, mentor colleagues, and improve delivery processes.