Lead end-to-end strategic technical engagements for enterprise customers, shape SOWs, design scalable Klaviyo and martech solutions, manage delivery and risks, advise stakeholders, mentor peers, and drive repeatable processes to ensure adoption and measurable outcomes.

Lead and scale a team of Mid-Enterprise Customer Success Managers to drive retention, expansion, and customer satisfaction. Build engagement models and success plans, coach and develop team members, analyze usage and health signals, manage executive relationships, lead strategic account planning, remove roadblocks, and partner cross-functionally to deliver business outcomes. Incorporate AI to improve workflows and enable long-term customer value.

Lead and grow the EMEA Professional Services organization, driving delivery excellence, services attach, bookings, and customer advocacy. Partner with Sales and Customer Success to build GTM motions, resolve complex escalations, codify regional operating patterns, and scale a distributed London/Dublin team while promoting AI-forward ways of working.