Top Customer Success & Experience Jobs in London

Lead strategic customer success and transformation programs for major Celonis clients. Build executive relationships, define value roadmaps, coordinate cross-functional teams, drive platform adoption and measurable business outcomes, resolve escalations, and establish customer centers of excellence. Organize advisory boards, advocate for customer needs, support thought leadership, and mentor internal teams. The role requires extensive experience in customer success, strategy consulting, large-scale transformation, change management, and executive engagement.

The Lead Value Engineer is a trusted advisor to customers, driving their value journey through analytics, process improvement, and stakeholder engagement, particularly in Finance and Supply Chain.

The Client Value Partner will drive business transformation initiatives for strategic Public Sector clients, ensuring customer success and satisfaction. Responsibilities include managing executive relationships, establishing Celonis program roadmaps, and facilitating project completion. The role involves mentoring teams, driving customer value, and advocating for customers within Celonis, while fostering collaboration and innovation across various internal teams.

The Client Value Partner leads customer success in the public sector, driving transformation programs, managing executive relationships, and fostering innovation to maximize platform value.

Lead strategic customer success for major mining accounts using the Celonis platform: engage C-level stakeholders, define roadmaps and value plans, mobilize cross-functional teams, drive adoption and change management, mentor teams, and build customer advocacy and industry programs.