Deliver live and online technical training and workshops for clients and partners; build and maintain course content, video tutorials, and certification assessments; translate product features into usable learning materials; support partner enablement and maintain course health and documentation.

Manage strategic enterprise insurer accounts to drive adoption, deliver measurable value, manage renewals, run QBRs/workshops, capture customer insights to inform product and commercial decisions, and collaborate cross-functionally to resolve issues and grow accounts.

Serve as the technical lead for a portfolio of customers, designing and delivering SaaS integrations, driving adoption and measurable business outcomes, building reusable AI-first delivery artefacts, managing delivery scope and risks, and sharing best-practice patterns across the team.