Top Customer Success & Experience Jobs in London

Deliver technical training to clients and partners, create and maintain courses and video content, support certification assessments, enable external delivery partners, and keep documentation current. The role requires explaining technical SaaS products, APIs, programming concepts, pricing models, and AI tooling to varied audiences while collaborating with Product, Customer, and Partnerships teams.

Deliver live and online technical training and workshops for clients and partners; build and maintain course content, video tutorials, and certification assessments; translate product features into usable learning materials; support partner enablement and maintain course health and documentation.

Manage strategic enterprise insurer accounts to drive adoption, deliver measurable value, manage renewals, run QBRs/workshops, capture customer insights to inform product and commercial decisions, and collaborate cross-functionally to resolve issues and grow accounts.

Serve as the technical lead for a portfolio of customers, designing and delivering SaaS integrations, driving adoption and measurable business outcomes, building reusable AI-first delivery artefacts, managing delivery scope and risks, and sharing best-practice patterns across the team.