Leads ServiceNow workflow solution architecture for HR, legal, workplace, finance, and supply chain applications. Supports presales, solution scoping, customer implementations, governance, integrations, change management, and executive stakeholder engagement. Designs scalable workflows, presents solutions, develops enablement materials, mentors delivery teams, and promotes best practices across ServiceNow and partner ecosystems. Requires up to 50% annual travel.

Leads and develops a team of Platform Architects supporting public-sector and enterprise customers. Oversees staffing, performance, architectural quality, customer relationships, solution roadmaps, governance, modernization, AI and automation adoption, and pre-sales support. Advises executive stakeholders, aligns architecture initiatives with industry priorities, and guides teams in delivering strategic ServiceNow outcomes through customer engagements and partner ecosystems.