Workplace Services Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Services Manager

What this job involves:

At JLL, we're looking for a detail-oriented Workplace Services Manager to support our facilities management operations for key client sites. In this dynamic role, you'll work alongside senior facilities managers to ensure the smooth daily operation of client facilities while delivering exceptional service that enhances workplace experiences. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success, and in this position, you'll contribute to that mission by helping maintain safe, efficient, and welcoming environments that enable our clients' businesses to thrive. You'll assist with implementing facility management processes, coordinating facilities services activities, and supporting projects that improve operational efficiency while adhering to quality standards, safety protocols, and budget constraints.

What your day-to-day will look like:

• Support day-to-day facilities management operations including coordinating all services activities, addressing occupant requests, and monitoring service delivery

• Assist with vendor management, including scheduling services, reviewing work quality, and processing invoices

• Conduct regular building inspections to identify and address potential issues before they impact operations

• Maintain accurate facilities documentation including floor plans, equipment inventories, and maintenance records

• Support budget management by tracking expenses, gathering quotes, and identifying cost-saving opportunities

• Assist with implementing health and safety procedures to ensure compliance with regulations and standards

• Participate in facilities-related projects such as space modifications, equipment upgrades, or sustainability initiatives

Required Qualifications:

• Bachelor's degree in Facility Management, Business, Engineering, or related field (or equivalent experience)

• 1-3 years of experience in facilities management or related field

• Working knowledge of building systems and maintenance practices

• Proficiency with Microsoft Office Suite and facility management software

• Strong organizational and time management skills

• Excellent communication abilities with both technical and non-technical stakeholders

• Customer service mindset with attention to detail

Preferred Qualifications:

• Facilities Management certification (FMP or equivalent) or progress toward certification

• Experience with CAFM/CMMS systems and work order management

• Knowledge of health and safety regulations relevant to building operations

• Experience coordinating with vendors and service providers

• Background in customer service or client relationship management

• Basic understanding of building systems (HVAC, electrical, plumbing)

• Experience supporting sustainability initiatives in building operations

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We believe the most effective teams are built when everyone is empowered to thrive, and we support each other's wellbeing and champion inclusivity and belonging across teams. Join us and be part of an organization where your contributions make a meaningful difference.

JLL is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.