Workplace Receptionist/Supervisor

Job Title

Job Description Summary

Job Description

As a Workplace Host, you will play a pivotal role in delivering a First-Class Front of House experience for our clients, colleagues, and contractors. You will be the first point of contact and the face of the office, ensuring every interaction reflects professionalism, warmth, and our company standards. Your responsibilities include welcoming visitors and colleagues in a friendly and approachable manner, maintaining a well-presented environment, and upholding the highest level of service in line with Cushman & Wakefield’s expectations.

Core Responsibilities:

• Provide a welcoming and professional customer experience, delivering a seamless customer journey.
• Ensure all visitors, colleagues and contractors are signed in as specified by the Property procedures.
• Ensure that clients are greeted and escorted to their hosts in a timely manner
• The Front of House area is maintained to an excellent standard reporting any failures on the Help desk
system and to their line management.
• Oversee the meeting room booking process ensuring the rooms are adequately stocked with the correct
amenities.
• Communicate any key visitors or events to the Management Team.
• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments
are in the relevant room on time.
• Ensure Meeting Rooms are left tidy and clean for next meeting.
• Ensure that reception operating procedures are in place and up to date.
• Comply with Health, Safety and Environmental policies.
• Assist other departments as required during busy times, i.e. Office Management, IT and Facilities, including
running errands, purchasing or collecting items required by visitors or guests as directed by the client and
Line Manager.
• Achieve the highest standards of quality, service and presentation of the business. Ensure all calls (internal
& external) are answered, transferred/forwarded promptly and professionally; record any messages
accurately.
• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with
regards Health & Safety, Security measures.
• Provide visitor passes for visitors and contractors.
• Organising emails and calendars for staff and visitors as needed.
• Open all incoming post and parcels (unless marked ‘strictly private & confidential to the addressee’) and
distribute as necessary to the relevant department head.
• Raise purchase order and support with accrual managing process
• Own invoice raising process: comply with C&W process and issue to client for payment

• Process supplier invoices and ensure tracker is kept up to date
• Support Line Manager with supplier management by chasing paperwork, updates and onsite activities
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting
the daily operation of the business.
• Deputise for line manager in their absence

Qualities and Personal Attributes:

Key Knowledge and Experience
• Customer service background essential
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.
• Be able to perform in a fast-paced environment.
• Experience in a high-end customer facing environment would be essential.
• High attention to detail.
• F&B background is a bonus.
• Key base experience is customer focus and empathy.
• Good administrative and organisational skills.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team.
• IT literate – Excel to at least intermediate level.
• Ability to prioritise workload and manage change effectively.

Working Schedule:

• 40 hours a week
• 5 out of 7 days (predominantly Mon-Fri)
• 8-hour shift (plus a 1-hour unpaid lunch break)
• Flexibility to work weekends when