Workforce Performance Consultant
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details.
About the job
As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.
What will you do?
• Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.
• Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
• Deliver outstanding training to clients across departments and positions.
• Assume responsibility for all pre-site preparation and post implementation feedback.
• Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
• Proactively identify ‘at risk’ customers and red flag to the Account Management team.
• Adhere to processes defined for case logging and project feedback.
• Adhere to internal SLAs for Support and Customer Satisfaction.
• Contribute to Product Improvement and Innovation based on customer feedback collected by you.
We are looking for:
• Possess at least 4+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 8 years or more.
• Familiarity with hotel software/technology systems.
• Experience with workforce management or operational workflow tools is preferred.
• Excellent command over written and spoken English.
• Excellent command over written and spoken German / French.
• Excellent Presentation Skills.
• Excellent Business Communication skills.
• Willing to travel extensively.
• Confident, disciplined and Focused on Customer satisfaction.
• Strong Problem-solving Skills.
• Ability to build relationships and quickly develop trust with executives.
• Aren’t afraid of taking ownership and accountability.
The Unifocus experience:
Our Culture Statement: Thriving Together, Achieving Greatness
To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.
We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.
In addition to a competitive salary, we offer:
• Health insurance
• Paid time off
• A hybrid environment that promotes a healthy work-life balance
• Parental leave
• Professional development assistance
• Referral program
UniFocus London, England Office
Knowcross Ltd., London, United Kingdom, WC1N 2 EB
