Workforce Data & Reporting Analyst

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Workforce Data & Reporting Analyst

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. 

Contract: fixed term contract 12 months

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: circa £33,990

Location: London, Exchange Tower

Reporting to: Talent Acquisition Partner

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

What You’ll Do:

This role provides operational and analytical support for the contingent workforce, ensuring accurate reporting, reliable controls, effective onboarding, and strong coordination between internal teams and our external managed service provider. You’ll help safeguard data accuracy, support financial oversight of contingent spend, and ensure processes across Flexible Deployment run smoothly and efficiently.

You’ll support the end-to-end management of the contingent workforce, producing monthly reporting and forecasts, managing weekly timesheet and billing checks, and monitoring assignment activity to identify risks or exceptions. Working closely with managers, Finance, and external suppliers, you’ll help maintain accurate workforce and financial data, provide clear guidance, and contribute to continuous improvement of processes and controls.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria:

• Proven experience producing and maintaining workforce or operational reports using Excel and other internal systems
• Experience managing recurring weekly and monthly operational processes with high accuracy
• Demonstrable experience working with workforce, HR, or finance systems
• Proven ability to manage sensitive data with discretion and confidentiality
• Experience working with external suppliers or service providers

It would also be nice for you to have or What you’ll bring?

We would also like you to have the following skills:

• Ability to coordinate multiple stakeholders and chase actions professionally
• Strong attention to detail and commitment to data accuracy
• A problem‑solving mindset, with the confidence to suggest practical improvements
• Willingness to learn new systems and develop technical skills (including basic SQL)

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility: Work your way hybrid, or in-office
• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

To apply, simply upload a current CV and a short supporting statement demonstrating how you meet the minimum criteria for the role.

• Applications need to be submitted by 23:59 Sunday 12th April 2026

Shortlisted candidates will be invited to complete an online Excel assessment as the next stage of the recruitment process.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome internal applications. To be eligible, you must have successfully completed your probation period and have no live warnings or development plans in place.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.