Workflow Coordinator – Creative
Salary: up to £48,000 - £50,000 per annum, plus company benefits
Location: London
Contract: Full time permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Hybrid
Williams Lea seeks a Workflow Coordinator to join our creative team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
Ensuring that a first class service and experience is delivered to the client at all times always taking in to account customer journey and experience as well as Williams Lea contractual SLA’s and Operational requirements.
Responsible for the intake, prioritisation and deadline management of all client submissions. The role requires the individual to work as part of a team, liaising closely with clients, operators and colleagues to ensure all documents are amended and delivered as agreed.
Key responsibilities
- (Management of requests through the Services Portal and Services email inbox
- Manage submission of work from clients ensuring all relevant information is captured and submitted for each request
- Advising/Consulting clients on best practice for submission
- Treating each request as unique
- To act as a key client point of contact
- Estimating production times, agreeing deadlines and overall workflow management. Ensuring that all instructions are clear and documented in the work ticket
- Clarifying any job-related queries before delivery to the creative team
- To build professional and working relationship with all clients and colleagues to promote a strong working team
- Renegotiating deadlines. Ensuring the client is communicated to at an appropriate level and frequency
- Handling all queries relating to documents from clients. Offering clients solutions to problems
- Services and requirements to conform to the Service Line Agreements (SLAs)
- Maintain a productive working atmosphere, which promotes teamwork, service excellence and commitment to daily production and contractual targets
Personal attributes
- Previous Workflow Coordinator or similar experience essential
- Customer focus must be at the heart of everything you do
- Experience of working in a corporate culture
- Ability to work under pressure to tight deadlines
- A very good understanding of customer service with excellent client focus
- Strong service mentality, commitment to service excellence is essential
- Empathetic to client pressures and understanding of industry demands
- Effective communication skills, both verbal and written
- Strong organisational skills
- Adaptable, flexible attitude
- Ability to work as a team, supporting your colleagues
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
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Williams Lea London, England Office
30 Old Broad Street, London, United Kingdom, EC2N 1HT
