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Fintech • Mobile • Payments • Software • Financial Services
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Boldyn is seeking a Workday Finance Senior Systems Analyst to focus on developing, testing, and implementing new changes, as well as resolving issues and providing support and technical advice to end users. This role is centered on the finance platforms within Boldyn, Workday, and Adaptive.Primary Responsibilities:Issue Resolution:
- Diagnose and resolve global platform issues reported by users, including login problems, content display errors, functional issues, and system errors.
- Analyze and resolve issues within Service Level Agreements (SLAs), providing resolutions to end users to ensure their issues are resolved.
- Document resolutions in ServiceNow.
- Collaborate with System Integrators (SI) for more complex, unresolvable in-house issues to provide a resolution.
- Gather user feedback and suggestions to improve the user experience and identify opportunities for platform enhancements.
- Collaborate with business leaders and stakeholders to understand and document requirements.
- Work with Technical Project Managers (TPM) and Solution Architects to propose solutions that meet requirements and align with architecture and roadmap.
- Develop, test, and ensure User Acceptance Testing (UAT) is performed and signed off. Deploy changes to production following Boldyn's change management policies, ensuring all appropriate sign-offs and documentation are complete.
- Work with third-party System Integrators to deliver larger or more complex changes. Manage the delivery and operational reviews with third parties to ensure delivery and resolutions are within the plan and SLAs, building partnerships to deliver best value.
- Build partnerships with third-party vendors to understand product roadmaps and plan upgrades in advance.
- Stay informed about industry trends and work with third-party partners to ensure platforms remain up-to-date, innovative, and meet customer requirements.
- Prepare and test upgrades and releases to ensure no issues with the release and that changes are reviewed and communicated as needed.
- Coordinate with business leaders to develop and execute effective communication strategies, including release notes, announcements, and training to inform and educate users about new features and enhancements.
- Support the creation and maintenance of user-friendly documentation, knowledge base articles, and troubleshooting guides to empower users to find solutions independently.
- Proven experience in systems analysis, particularly with Workday Finance and Adaptive platforms.
- Strong problem-solving skills and the ability to work collaboratively with various stakeholders.
- Excellent communication skills to effectively document requirements and propose solutions.
- Technical expertise in finance systems and cybersecurity best practices.
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