Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
Zocdoc is looking for a Web Integration Associate to deploy and maintain the Book Online Button, a free online scheduling tool. This person will work with healthcare providers to set up and customise our proprietary Book Online Button and meet the needs of each practice on Zocdoc.
You’ll enjoy this role if you are:
- Passionate about building things from the ground up
- Pragmatic in your decision-making day-to-day
- Excited to work in a highly collaborative environment with diverse individuals
- Autonomous, individually accountable, and comfortable working in a remote environment
- A believer that diverse and inclusive teams and cultures are non-negotiable
- Are outstanding in communicating effectively (both verbal and written)
Before we dive into the job description, let's understand what a BOB is
Book Online Button allows Zocdoc providers to add free online scheduling to their existing websites. Patients can see real-time availability, accepted insurances, and type of care that providers offer and then book appointments directly from provider websites, 24/7.
Your day-to-day will be:
Book Online Button Installations
Installing the Zocdoc Book Online Button on providers’ websites to ensure that it is installed accurately and effectively, maximizing value for our provider customers and their patients. This will involve navigating a variety of content management systems, determining the best placement on existing websites, and flexing your HTML skills.
Live Customer Support
You will interact directly with Zocdoc’s provider customers and their web developers over the phone and via email, assisting them with their installation, clarifying placement preferences, and providing customer support for the Book Online Button.
Subject Matter Expertise
You will also act as a subject matter expert on all content management systems we touch, ensuring documentation is up-to-date and assisting team members with escalations. You may also work directly with Zocdoc’s Product team, helping improve the Book Online Button product and the tools used to support it by providing feedback and reviewing test features.
You’ll be successful in this role if you have …
- Bachelor's or Master's in Computer Science, Computer Applications, or any related fields (with at least 60% score)
- Solution-oriented and a fantastic problem solver with a deep troubleshooting mindset
- Quick at learning web technologies
- 1 to 3 years of work experience - Required
- Experience working with popular Content Management Systems (Squarespace, WordPress, Wix, GoDaddy, etc.) - Required
- Basic / Working knowledge of Javascript and HTML code and syntax - Required
Someone savvy with spoken English and with experience providing phone and email support to American customers.
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- The chance to create a better healthcare experience for millions of patients!
- L&D offerings
- Corporate wellness programs with Headspace.
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
Work Timings:
Since you’ll be required to work US timings, to work with providers on live calls and support, your work timings would be 6.30 PM IST to 3.30 AM IST
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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