Wealth Planning Client Support Executive

Who we’re looking for

We’re looking for an experienced Wealth Planning Client Support Executive to provide initiative-taking and efficient administration support to our Wealth Planners and Paraplanners. The Wealth Planning Client Support role is key in providing full administrative support directly to new and existing clients, aligned to Wealth Planners and Para-Planners, ensuring that all new business documentation is accurate and processed in line with agreed service standards, as well as customer service excellence for new and existing clients.

About Cazenove Capital

At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

About Schroders, our parent company

Schroders is a global investment manager which provides active asset management, wealth management and investment solutions. We aim to provide excellent investment performance to clients through active management. We serve a diverse client base that includes pension schemes, insurance companies, sovereign wealth funds, endowments, foundations, high net worth individuals, family offices, as well as end clients through partnerships with distributors, financial advisers, and online platforms.

Established in 1804, we have around 5,500 people across 36 global locations. Schroders' success can be attributed to its diversified business model, spanning different asset classes, client types and geographies.

The base

We moved into our new HQ in the City of London in 2018. We’re close to our clients, in the heart of the UK’s financial centre and we have everything we need to work flexibly.

The team

We are one of the largest UK-based wealth management firms, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long-term goals by offering our expertise in investment, wealth planning, lending and family office services.  We draw on the resources of the Schroders group, as well as having our own in house investment team.

What you’ll do

• Prepare and pre-populate documentation for client recommendation letters, suitability reports and related forms.

• Obtain quotes and provider illustrations to support research and review.

• Process new business applications through provider portals, email and post, managing cases from submission through to completion in line with agreed service standards, operational procedures and workflow controls.

• Deliver core servicing activities aligned to client needs and objectives, including (for example) surrenders, withdrawals and income payments.

• Submit letters of authority to product providers, follow up promptly, and ensure requested information is received and accurately recorded.

• Liaise regularly with product providers (onshore and offshore) to obtain case updates and progress actions.

• Support team projects and contribute to data management and reporting as required.

• Check, reconcile and proactively follow up on outstanding fees and commission items in an appropriate and timely manner.

• Complete day-to-day administrative tasks, including opening and distributing post, scanning and uploading documents, capturing and updating client information, and maintaining accurate records on the back-office system in line with internal processes.

• Maintain a clear understanding of role requirements from both a Schroders and regulatory perspective.

• Carry out all client administration in line with compliance guidance, central policies and updates, and departmental standard operating procedures.

• Keep Wealth Planners informed of relevant client developments, risks and actions required.

• Participate in regular team meetings and communicate effectively with Team Heads, escalating issues, risks or concerns that may affect delivery.

• Experience working within a wealth planning environment, with a good understanding of pensions, investment bonds (onshore and offshore), VCT and EIS tax-efficient products, and protection (including life cover).

• Strong communication skills, with the ability to work effectively with a range of internal and external stakeholders.

• Experience supporting clients, responding to enquiries in a professional, welcoming and timely way, and consistently delivering excellent service.

• GCSEs (or equivalent) including English and Mathematics at grade A–C/9–4 (or equivalent).

• Confident IT skills, particularly across Microsoft Office.

• Strong administrative capability, with high accuracy and attention to detail.

The knowledge, experience and qualifications you need

• Experience working within a wealth planning environment, with a good understanding of pensions, investment bonds (onshore and offshore), VCT and EIS tax-efficient products, and protection (including life cover).

• Strong communication skills, with the ability to work effectively with a range of internal and external stakeholders.

• Experience supporting clients, responding to enquiries in a professional, welcoming and timely way, and consistently delivering excellent service.

• GCSEs (or equivalent) including English and Mathematics at grade A–C/9–4 (or equivalent).

• Confident IT skills, particularly across Microsoft Office.

• Strong administrative capability, with high accuracy and attention to detail.

What you’ll be like

• Maintains high professional standards and a focus on quality outcomes.

• Takes a proactive approach to learning new processes and procedures, and shares knowledge with colleagues when needed.

• Prioritises effectively, works well under pressure and meets deadlines.

• Works confidently both independently and collaboratively across teams.

• Brings a positive, initiative-taking mindset, with enthusiasm and curiosity.

• Demonstrates ownership and follow-through, managing tasks end to end with care and diligence.

• Applies strong case management discipline, keeping clear notes that capture progress updates, timelines and a robust audit trail through to completion.

The knowledge, experience and qualifications that’ll help

• Higher Education qualification preferred

• Working towards industry related qualifications or considering working towards these to continue professional development

We recognise potential, whoever you are

Our purpose is to deliver excellent investment performance to clients through active management. We believe diverse perspectives and an inclusive culture help us make better decisions and achieve better outcomes for our clients. That's why inclusion is a strategic priority for us, and we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.

We will consider flexible working arrangements for all roles and provide reasonable accommodations to support applicants and employees, including those with neurodiversity, disability, or physical and mental health needs. For more information, please visit our FAQs.