Wealth Planning Client Support Executive

Who we’re looking for

We’re looking for an experienced Wealth Planning Client Support Executive to provide initiative-taking and efficient administration support to our Wealth Planners and Paraplanners. The Wealth Planning Client Support role is key in providing full administrative support directly to new and existing clients, aligned to Wealth Planners and Para-Planners, ensuring that all new business documentation is accurate and processed in line with agreed service standards, as well as customer service excellence for new and existing clients.

About Cazenove Capital

At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the FTSE-listed global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

About Schroders, our parent company

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

The base

We moved into our new HQ in the City of London in 2018. We’re close to our clients, in the heart of the UK’s financial centre and we have everything we need to work flexibly.

The team

We are one of the largest UK-based wealth management firms, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long-term goals by offering our expertise in investment, wealth planning, lending and family office services.  We draw on the resources of the Schroders group, as well as having our own in house investment team.

What you’ll do

• Prepare and pre-populate documentation for client recommendation letters, suitability reports and related forms.
• Obtain quotes and provider illustrations to support research and review.
• Process new business applications through provider portals, email and post, managing cases from submission through to completion in line with agreed service standards, operational procedures and workflow controls.
• Deliver core servicing activities aligned to client needs and objectives, including (for example) surrenders, withdrawals and income payments.
• Submit letters of authority to product providers, follow up promptly, and ensure requested information is received and accurately recorded.
• Liaise regularly with product providers (onshore and offshore) to obtain case updates and progress actions.
• Support team projects and contribute to data management and reporting as required.
• Check, reconcile and proactively follow up on outstanding fees and commission items in an appropriate and timely manner.
• Complete day-to-day administrative tasks, including opening and distributing post, scanning and uploading documents, capturing and updating client information, and maintaining accurate records on the back-office system in line with internal processes.
• Maintain a clear understanding of role requirements from both a Schroders and regulatory perspective.
• Carry out all client administration in line with compliance guidance, central policies and updates, and departmental standard operating procedures.
• Keep Wealth Planners informed of relevant client developments, risks and actions required.
• Participate in regular team meetings and communicate effectively with Team Heads, escalating issues, risks or concerns that may affect delivery.
• Experience working within a wealth planning environment, with a good understanding of pensions, investment bonds (onshore and offshore), VCT and EIS tax-efficient products, and protection (including life cover).
• Strong communication skills, with the ability to work effectively with a range of internal and external stakeholders.
• Experience supporting clients, responding to enquiries in a professional, welcoming and timely way, and consistently delivering excellent service.
• GCSEs (or equivalent) including English and Mathematics at grade A–C/9–4 (or equivalent).
• Confident IT skills, particularly across Microsoft Office.
• Strong administrative capability, with high accuracy and attention to detail.

The knowledge, experience and qualifications you need

• Experience working within a wealth planning environment, with a good understanding of pensions, investment bonds (onshore and offshore), VCT and EIS tax-efficient products, and protection (including life cover).
• Strong communication skills, with the ability to work effectively with a range of internal and external stakeholders.
• Experience supporting clients, responding to enquiries in a professional, welcoming and timely way, and consistently delivering excellent service.
• GCSEs (or equivalent) including English and Mathematics at grade A–C/9–4 (or equivalent).
• Confident IT skills, particularly across Microsoft Office.
• Strong administrative capability, with high accuracy and attention to detail.

What you’ll be like

• Maintains high professional standards and a focus on quality outcomes.
• Takes a proactive approach to learning new processes and procedures, and shares knowledge with colleagues when needed.
• Prioritises effectively, works well under pressure and meets deadlines.
• Works confidently both independently and collaboratively across teams.
• Brings a positive, initiative-taking mindset, with enthusiasm and curiosity.
• Demonstrates ownership and follow-through, managing tasks end to end with care and diligence.
• Applies strong case management discipline, keeping clear notes that capture progress updates, timelines and a robust audit trail through to completion.

What you’ll be like

• Maintains high professional standards and a focus on quality outcomes.
• Takes a proactive approach to learning new processes and procedures, and shares knowledge with colleagues when needed.
• Prioritises effectively, works well under pressure and meets deadlines.
• Works confidently both independently and collaboratively across teams.
• Brings a positive, initiative-taking mindset, with enthusiasm and curiosity.
• Demonstrates ownership and follow-through, managing tasks end to end with care and diligence.
• Applies strong case management discipline, keeping clear notes that capture progress updates, timelines and a robust audit trail through to completion.

The knowledge, experience and qualifications that’ll help

• Higher Education qualification preferred
• Working towards industry related qualifications or considering working towards these to continue professional development

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.