Ward Administrator

Job Description:

Ward Administrator

Cromwell Hospital, London SW5 0TU

Permanent

Salary: Up to £30,000 + Fantastic benefits

Full time (37.5 Hours Per Week, Monday to Friday, 8am to 4pm)

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As a Ward Administrator, you will help facilitate the delivery of high-quality clinical services through the efficient coordination of activities within the medical Ward at the Cromwell Hospital and have responsibility for ensuring a safe, efficient clinical service with the assistance of the clinical leads and always ensure a continued and progressive service.

You’ll help us make health happen by:

• To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.

• To have an efficient telephone manner in order to take and give accurate information.

• Liaise regularly with Reservation and the Accounts Department to ensure a smooth flow of admissions, ensuring patient payments are in order prior to admitting to Unit.

• To assist in the pre-admission process and take responsibility for obtaining cover on all sponsored cases, updating the records, referring and following up on queries as necessary.

• Assist Patient Accounts by explaining financial agreements for guaranteed/sponsored and insured day cases and obtaining signed agreement.

• Ensure costs are entered correctly and patients charged accordingly using the hospital system.

• Co-ordinate department activities, including patient and referrer liaison tasks.

• To actively encourage new business into the Ward.

• To review and revise where necessary all administrative protocols.

• Co-ordinate bookings for procedures with various internal and external hospital departments.

Key Skills / Qualifications needed for this role:

• Administration experience within private healthcare

• Computer literate – Word and Excel

• Good communication and strong interpersonal skills.

• Excellent telephone manner.

• Excellent organisational skills.

• Able to work on own initiative, prioritise work and meet deadlines.

• Work collaboratively with colleagues.

• Assertive, articulate and polite.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual Health Services Bonus Scheme

• Support with travel costs via a season ticket loan or cycle2work

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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