At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
The W115 Elastomers department manufactures base silicone rubbers from long chain silicone polymer, powdered silica and treating agents. The area operates a silicone polymerization unit, several large-scale batch mixers to produce the rubber which feed into semi-automated packaging machines. The base rubber is used internally in addition to being sold externally where it is used in the automotive, aerospace and medical industries.
Responsibilities
- Provide detailed and accurate information about the Barry Site and the W115 Elastomers Department.
- Assist users with queries related to silicone production, site operations, and specific processes within the W115 Elastomers Department.
- Utilize conversational AI capabilities to engage with users in a friendly and approachable manner. Ensure all interactions are conducted safely and in compliance with company policies and standards.
- Continuously update and expand knowledge to provide the most current and relevant information.
- Collaborate with team members to improve response quality and user satisfaction.
- Document and report on user interactions to identify trends and areas for improvement.
Qualifications
- Strong understanding of silicone production processes and the operations of the Barry Site.
- Excellent communication skills, both written and verbal.
- Ability to engage with users in a friendly, empathetic, and professional manner.
- Proficiency in using conversational AI tools and technologies.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Prior experience in a manufacturing or production environment is a plus
Your Skills
- In-depth knowledge of silicone production and elastomer manufacturing processes.
- Proficiency in conversational AI and natural language processing.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal and communication skills. Ability to adapt to different user needs and provide personalized assistance.
- Continuous learning mindset to stay updated with the latest industry trends and technologies.
Additional notes
- The Barry Site is the largest and most technologically advanced silicone production facility in Europe, operating 24/7 to supply Europe with silicone intermediates and products.
- The W115 Elastomers Department manufactures base silicone rubbers used in various industries, including automotive, aerospace, and medical.
- This role requires a safety-first mindset and adherence to operating discipline policies and procedures.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
