The Help Desk Associate handles Sailor relations, check-ins, documentation, and administrative tasks on board. They assist with cash transactions, lost-and-found items, and guest inquiries, ensuring a positive experience.
AHOY, DEAR CANDIDATES!
ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages!
WORK CONDITIONS:- Work on board brand new company vessels
- Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
- Contract length - 4-6 months for most positions, for entry positions - 7 months
- Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
- The employer is going to provide or reimburse expenses for the following:
- STCW certification
- Joining tickets
- Pre-Employment Medical Examination (PEME)
- Necessary Visas
- Joining expenses, such as transfers, hotel accommodations, subsistence
- Provides a positive impression to every Sailor and aims to recognize everyone by name
- Maintains positive Sailor relations at all times
- Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
- Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
- Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port
- Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
- Carries out cash transactions required by Sailors
- Responsible for balancing of their cash fund daily
- Receive and inventory lost and found items and maintain a log of all found items and report lost items
- Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
- Prepares and updates berthing lists, gift orders, special notes, and guest lists
- Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.
- Minimum 2 years recent experience in the same role onboard a Premium Cruise ship or 4/5 star hotel/resort.
- Passionate about people and able to handle sailor complaints with a smile!
- All certificates as required by the STCW code for this position.
- Strong written & verbal English skills
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲
Last updated: August 30, 2023
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
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