About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
We are seeking an exceptional senior leader to head our global Solution Consulting unit. This executive role is responsible for strategic alignment across commercial, product, and delivery teams, owning the customer requirement lifecycle, and driving the success of our solution portfolio. The Head of Solution Consulting will be a visible, influential leader—empowered to challenge assumptions, say no when necessary, and ensure we deliver the right solutions with end-to-end accountability.
What you will do:
Alignment & Strategic Leadership:
Set the vision and strategy for the Solution Consulting unit, ensuring alignment with organizational goals and cross-functional priorities.
Lead collaboration between Sales, Product, Delivery, and Customer Success to guarantee unified execution and messaging.
Own the process for translating customer requirements into actionable solution roadmaps.
Customer Ownership & Advocacy:
Serve as the ultimate owner of customer requirements, ensuring solutions are tailored, feasible, and commercially viable.
Act as the senior escalation point for complex customer needs, balancing advocacy with commercial discipline.
Build trusted relationships with key clients and partners, representing the company at executive levels.
Decisive Leadership & Commercial Integrity:
Empower the team to challenge requests that do not align with strategic goals or best practices.
Make tough decisions, including saying no to misaligned opportunities, to protect long-term value and customer success.
Guide the organization in selling the right solutions, not just any solution, with integrity and confidence.
End-to-End Accountability:
Take full ownership for solution outcomes—from initial scoping and design through delivery, post-sale support, and commercial results.
Establish and monitor KPIs that reflect both operational excellence and customer impact.
Drive continuous improvement, innovation, and scalability across the solution consulting function.
Team Building & Talent Development:
Build, mentor, and retain a high-performing, diverse team of solution consultants.
Foster a culture of accountability, empowerment, and professional growth.
Who you are:
15+ years’ experience leading large, distributed solution consulting or pre-sales teams at the executive level.
Proven track record of strategic alignment, customer ownership, and commercial leadership in payments, tax-free retail, or SaaS.
Exceptional executive presence, stakeholder management, and decision-making skills.
Demonstrated ability to drive end-to-end accountability and deliver measurable business outcomes.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
