VP Global Customer Success

Company Description

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

CyberArk is seeking an experienced and strategic Vice President of Global Customer Success to drive our customer engagement and success initiatives on a global scale. This executive will lead a team responsible for ensuring our customers realize the full value of CyberArk’s solutions, fostering long-term relationships and maximizing customer satisfaction, retention, and growth.

Key Responsibilities:

Leadership & Strategy:

• Collaborate with the VP of CS Strategy & Excellence and execute against the CS strategy created by the CS Strategy & Excellence leadership team.
• Lead, mentor, and inspire a diverse team of customer success professionals, promoting a culture of excellence and customer-centricity.

Customer Engagement:

• Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
• Champion customer feedback and insights to drive product enhancements and service improvements.

Cross-Functional Collaboration:

• Collaborate with Sales, Product Management, and Marketing teams to ensure a seamless customer experience and drive customer success initiatives.
• Act as the voice of the customer within CyberArk, advocating for their needs and priorities.

Performance Metrics:

• Define and track key performance indicators (KPIs) related to customer success, satisfaction, retention and expansion.
• Regularly report on customer success metrics and initiatives to the executive team, highlighting successes and areas for improvement.

 Growth & Innovation:

• Develop and drive systemic processes to identify opportunities for upselling and cross-selling CyberArk solutions based on customer insights and business needs.
• Stay informed on industry trends and best practices in identity security to continuously innovate and enhance the customer success approach.

#LI-HEH

Qualifications

• 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership capacity.
• Proven experience in the cybersecurity or identity management space, with a deep understanding of customer needs and challenges.
• Strong analytical skills with a data-driven approach to decision-making and performance evaluation.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, evolving environment and adapt to changing business needs.

Additional Information

We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.