VP Account Management

We’re looking for a VP of Account Management to join Thredd in our London office. In this role, you’ll be accountable for the performance, growth, and evolution of the function, owning client relationships from strategic direction through to execution. 

You’ll lead the regional Account Management strategy, shaping how Thredd partners with its clients to drive organic growth through existing relationships, enable product, service, and geographic expansion, and deliver strong client satisfaction and profitability across the portfolio.

Through your leadership, you’ll directly influence revenue growth, retention, and long-term client success, helping position Thredd as a trusted, strategic payments partner for some of the world’s most innovative fintechs and financial institutions.

• Driving a client-centric culture across the region, owning the end-to-end client experience and ensuring clients reach their full potential
• Taking regional accountability for client relationships, acting as the appropriate senior point of contact and supporting global accounts expanding into the region
• Ensuring customer needs, challenges, and priorities are clearly understood and represented across executive and functional teams
• Managing revenue retention and growth from existing clients, including forecasting, commercial structuring, and company-wide planning support
• Using Salesforce, data, and reporting to manage pipeline, inform decision-making, and identify further client potential
• Implementing and continuously improving processes, onboarding approaches, and solutions to support scalable client success
• Leading and developing the regional Account Management team, providing hands-on leadership, mentoring, and alignment to Thredd’s strategy

▪ Experience working for a payment processor, with a strong understanding of card payments and issuer processing
▪ Proven ability to manage and grow enterprise client relationships with global support requirements
▪ A strong farmer mindset, focused on long-term client value, retention, and expansion
▪ Confidence engaging, influencing, and messaging at C-suite and senior stakeholder level
▪ Ability to partner effectively with global peers and cross-functional teams
▪ Highly organised, with a structured approach to managing multiple clients, priorities, and follow-ups
▪ Experience leading and developing Account Management teams in a growth environment

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This VP of Account Management position requires you to be in the London office (Holborn) on a hybrid basis.
About us

 Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.  

 Thredd is privately held by a consortium of strategic growth firms such as Advent International, MissionOG, Temasek, Viking, Visa and Mastercard. Our investors are fully committed to our future which enables us to work with our clients to create a clear vision and give our employees the stability needed with their career. 

 Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators. 

 Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling. 

Diversity and Inclusion at Thredd 

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you. 

Our Values 

Depending on if the role is an IC, People Manager or Senior Leader, values will be different and examples are below. Please use the two paragraphs below and have the relevant bullet points for what role it is but do not state if the role is IC, PM or SL.  

Our values-driven culture is what unites our teams globally and our teams is what drives our success; 

Here are what the values will mean for you in this VP Account Management role;

• Own it and deliver – Supporting team members to enable performance and achieve personal goals 

• Collaborate purposefully – Empowering your team, leveraging their expertise and managing barriers to collaboration 

• Think differently – Making time for; the team to ask questions, be creative, and to share their ideas; and for you to listen 

• Act courageously – Providing developmental feedback to support your team, and encouraging feedback to help you develop