Provide administrative and technical support to the CIO: manage product imports and data in Acumatica ERP, maintain Shopify store, monitor integrations and system performance, troubleshoot and coordinate with vendors, create and maintain SOPs and documentation, analyze data and reports in Excel/Google Sheets, manage calendars and projects, and support automation and system improvements. Occasional after-hours support required.
We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in operations management to join our client's team and take their operations to the next level.
In this role, you will be responsible for performing various tasks, including:
- Manage end-to-end order fulfillment, including customer POs, EDI orders, inventory allocation, shipping, delivery, invoicing, and issue resolution;
- Coordinate logistics across carriers, 3PLs, warehouses, manufacturers, distributors, and retailers, while identifying opportunities to reduce freight costs;
- Manage inventory, demand forecasting, production planning, and purchasing for finished goods, ingredients, and packaging;
- Manage supplier relationships and POs, including pricing, MOQs, lead times, and delivery requirements;
- Analyze COGS, landed costs, freight, pricing, margins, inventory, and other operational data to support business decisions;
- Build and maintain forecasts, financial models, and reporting for management;
- Support accounting operations including AP/AR, inventory accounting, POs, invoice matching, and reconciliations;
- Use AI tools such as ChatGPT and Claude to improve workflows, analyze data, automate repetitive tasks, and solve operational problems;
- Develop and maintain SOPs and continuously identify opportunities to improve and automate processes;
- Maintain food safety, quality, traceability, and compliance documentation and coordinate issue resolution with suppliers and manufacturers;
- Work proactively to identify operational risks, resolve issues, and keep processes running smoothly;
- Learn and navigate new systems independently and continuously improve operational efficiency;
- Systems: strong proficiency with Google Workspace, Google Sheets, Excel, QuickBooks, Salesforce, and EDI systems. Experience with inventory, shipping, retailer/distributor, 3PL, and CPG systems is preferred;
Requirements
- Previous experience in operations management, or similar role;
- Experience working with Acumatica ERP (or another ERP platform) and Shopify;
- Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis;
- Strong technical aptitude and the ability to learn new systems quickly;
- Excellent problem-solving and troubleshooting skills;
- Experience coordinating with software vendors or third-party support teams;
- Strong organizational skills with exceptional attention to detail;
- Ability to create and maintain clear documentation and SOPs;
- Strong written and verbal English communication skills;
- Ability to work independently and proactively manage priorities after onboarding;
- Availability to occasionally support system updates outside regular business hours;
Benefits
- Work from home;
- Payment in dollars per working hour (30-hour week);
- Starting salary between 6$ - 12$ per hour depending on your experience, with room for raises based on performance;
- A workplace that values its people;
- Professional development opportunities to grow your career;
- Be part of a supportive team that values your input and achievements;
- Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;
Remember to upload your data in English, please. Including your resume.
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