Vice President, Operations/Payments Business Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

EMEA Operations is responsible for efficient and accurate processing, ranging from single-touch, single entry to multi-touch, complex transaction processing including, middle office and subject matter expert (SME) support services.

The Payment Operations team is responsible for servicing MUFG Corporate Client payments, multi-currency direct and indirect clearing services, fraud transaction monitoring, industry developments across all cash related functions and supporting the EMEA Operations Accountable Executive (AE) as Payment Service owner.

The Payment Operations team leads on all payment related investment projects, regulatory changes and is responsible for industry changes linked to cash and settlement services and products.

MAIN PURPOSE OF THE ROLE 

• Support Director/Operations VP in all business analysis tasks related to assigned project
• Remain current with all Regulatory and Industry changes impacting Payment Services
• Provide Subject Matter Expertise to the team and wider project team
• Lead of the analysis of industry changes for related project
• Lead on the Business Impact to Regulatory and Industry Change
• Project Manage smaller (BAU) projects and process improvements ensuring agreed project methodology and Bank Policy is followed
• Support junior members of the team
• Ensure risks and issues are immediately escalated
• Present business analysis to stakeholders at varying levels

KEY RESPONSIBILITIES

• Support Head of Payment Operations with the promotion of change initiatives, coordinating closely with local, regional and global stakeholders
• Perform high quality Business Analysis ensuring requirements are accurately documented and clearly understood; Deliver end-to-end requirements considering the wider Operations strategy.
• Clearly document workflows, ‘as is’ and ‘to be’ changes. Communicate and present these to stakeholders ensuring feedback is accurately reflected.
• Ensure accurate testing and business verification is performed ensuring any changes are well controlled and have appropriate governance, escalate clearly when necessary.
• Ensure efficient and effective internal control is maintained as well as risk & governance framework and where appropriate provide guidance and support to the management team.
• Provide expertise and knowledge in the business areas required for the project and the team.
• Take lead in Operations initiatives to enhance Quality, Efficiency & Productivity by fully utilising the skill and knowledge
• Demonstrate planning, documentation, presentation and training skills
• Manage day to day project tasks, problem solving communicating with global stakeholders.
• For owned projects:
• Establish clear project plans in consultation with stakeholders, take lead in bringing stakeholders together to ensure successful outcomes
• Ensure accurate, timely and regular reporting of the status with clear explanation of the risks and issues and follow up any mitigation plans.
• Ensure the change initiative / project is delivered on schedule, on budget and delivers the intended benefits.
• Manage issues independently and proactively within the team, providing regular status updates in a timely manner to
• Contribute to building robust and efficient operation model for EMEA operations by delivery of IT related change initiatives

WORK EXPERIENCE

Essential:

• Significant Payment Business Analyst experience (10 years).
• Demonstrable leadership experience including the ability to manage tasks independently and work to tight deadlines
• Solid experience of SEPA including Direct Debits or SWIFT/CBPR+
• Experience of working in a fast-moving environment under time pressure whilst retaining strong attention to detail
• Experience in delivering processing improvements
• Experience in leading projects as lead SME/functional specialist

Preferred:

• Solid experience of Bacs and UK Faster Payments
• Experience of EURO HVPS+ Schema and RTGS projects

SKILLS AND EXPERIENCE

Functional / Technical Competencies:
 

Essential

• Autonomous & strong team player willing to work closely with multiple teams locally and regionally
• Promote partnership, encourages collaboration, information sharing and discussion to break down silos
• Technical skills on JIRA, Confluence, Alteryx
• Ability to manage key stakeholders & lead effective meetings to support the strategic agenda
• Ability to breakdown and convey complex information to diverse audiences with varying levels of technical knowledge.
• Sound reporting skills including activity reports and compiling document release notes for stakeholders
• A high degree of accuracy and attention to detail.

Education / Qualifications:

Essential

• Educated to at least GCSE Grade C level or equivalent in Maths & English
• A Level education or equivalent

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach
• The ability to operate with urgency and prioritise work accordingly
• Strong decision-making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem-solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skills (Word & Excel).
• A confident approach, with the ability to provide clear direction to your team
• Excellent managerial/leadership experience
• The ability to lead a high performing team
• A strategic approach, with the ability to lead and motivate your team
• The ability to articulate and implement the vision/strategy for the Liquidity, Fraud & Industry department.
• Able to manage difficult staff situations, and resolve to a satisfactory outcome.
• Support others in their development and training.
• Nurture excellent relationship, across EMEA offices.
• Able to learn new functions quickly and support functions across the team.

This advert will close 9th December 2025

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.