Alorica is a global customer experience (CX) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 15 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave.
To support our continued growth in the EMEA region we are looking for motivated and experienced Sales professionals to join our business. The role will be responsible for establishing and driving a vertical sales strategy leveraging a host of world-class services including strategic consulting, customer care, trust and safety, and digital services.
If you are up for the challenge, you will be joining a high-quality team with a culture of collaboration to drive and, of course, celebrate success…
Primary Responsibilities
- Develop and execute a vertical market sales strategy that maximises global market share and delivers on sales targets.
- Develop plans that identify specific growth sectors and prospective new clients that deliver on market strategy by establishing and developing successful relationships.
- Align sales plans and efforts by geography and service lines with Alorica’s strategic goals.
- Listen and align solutions that deliver on prospective client objectives and lead the internal cross-functional team to design effective sales presentations, proposals and RFX’s.
- Lead delivery of sales presentations to prospective and existing clients that result in new business.
- Provide regular marketplace intelligence and pipeline development to senior executives.
- Collaborate with sales enablement, solutions, and marketing to maximise opportunity conversion.
- Ensure compliance with internal pricing and product guidelines by aligning with internal functional teams (IT, Finance, Legal, Human Resources, and Operations).
Professional Experience
- Qualified candidates will have significant experience in sales executive positions of increasing scope and responsibility with proven executive level sales experience and results.
- Sales executive at a growth company with a proven track record of performance in an operations-centric, high transaction and fast paced environment.
- Rounded, sophisticated sales professional who has a strategic solutions-based mindset, is customer focused and adaptable, with provide experience leading sales relationships.
- Broad based sales background that includes strategy development, prospecting, developing win-win solutions, contract negotiation and deal closure.
Competencies for Success
- Demonstrates creativity in analysing and identifying solutions.
- High degree of mental and emotional intelligence and experience in successfully creating and executing a sales strategy that meets the long-term needs of the business.
- Inspires confidence in leading the sales agenda for the company as a credible and respected presence in the organisation and with clients.
- Exceptional communicator who can translate complex sales solutions into easily understood business decisions and build confidence and trust within and outside of the organisation.
- Proactive leader who identifies and attacks key issues with speed and confidence.
- Courageous and willing to use facts and data to challenge the status quo.
- Fosters a high level of action, accountability, and results. Works well under pressure and adapts quickly to changing dynamics while remaining calm, resourceful, and resilient.
- A strategic and curious leader who quickly connects the dots, likes to dive into the business solution details, and roll up their sleeves.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in partnership with all levels of the organisation and client management.
- Ability to prioritise and organise work in a multi-task environment.
- Ability to adapt to a flexible schedule and maintain the highest level of confidentiality.
Entry Criteria
- Bachelor’s degree or equivalent in relevant work experience is required.
- Preferred 10 years of executive level sales experience.
- Consultative sales expertise across multiple industries preferred.
If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
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