Vice President, Customer Success Operations (Chief of Staff)

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The VP, Customer Success Operations role will serve as a trusted strategic advisor and key partner to Jim Roth, President of Customer Success. This role is critical in driving organizational priorities, translating strategy into actionable execution, V2MOM governance, preparing for key engagements, and fostering cross-organizational relationships.
This is a unique opportunity to support the Customer Success organization by leading strategic initiatives, enhancing operational effectiveness, and amplifying the President’s voice. The ideal candidate will combine strategic vision, marketing expertise, and operational excellence to excel in this dynamic role.
Responsibilities

• Drive organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives.

• Own the preparation of materials for key meetings, including quarterly business reviews (QBRs), executive briefings, and all-hands meetings.

• Support and manage the execution of regular and ad hoc senior executive presentations and reporting.

• Develop and execute strategies to amplify the Customer Business’ voice internally and externally.

• V2MOM (strategic planning framework) creation and governance.

• Drive impactful event strategy, ensuring appropriate representation at customer, partner, and industry events.

• Partner with Finance and Employee Success to streamline processes and optimize organizational effectiveness.

• Articulate and advocate for the Customer Success vision and strategy.

• Collaborate with cross-functional senior executive leaders to align on initiatives and foster cohesive execution.

• Act as a liaison across teams to ensure alignment and coordination across key stakeholders and teams.
   

Experience / Skills Required

• 15+ years of leadership experience, with a strong marketing background for a large global organization.

• Demonstrated success in driving strategy and execution, with experience in Chief of Staff, Chief of Marketing, or similar roles.

• Proven ability to shape narratives, craft compelling messages, and represent leadership in both internal and external forums.

• Strong interpersonal skills to build relationships across a matrixed organization, foster alignment, and inspire trust.

• Adept at anticipating needs, managing ambiguity, and aligning initiatives to organizational goals.

• Exceptional communication skills and executive presence, with the ability to represent senior leadership and engage with stakeholders at all levels.

• Thrives in dynamic environments, managing change with agility and resilience.

• Proactive problem solver, ability to stay one step ahead.

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $240,400 to $384,600.

For Illinois based roles, the base salary hiring range for this position is $240,400 to $384,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.