We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
About the Role
We think we can build many, many more labor marketplaces than “just” our current Long Term Care business. In fact, we’ve already proven that we can run multiple verticals on the same infrastructure. We brought our Dental and Pharmacy verticals to over $1M annualized GSV each without building a single additional feature to support them.
We’ve never had more conviction that the list of attractive opportunities in front of us is as long as we’d hoped, and we’ve already learned a lot about how to launch and scale verticals.
We’re looking for your help to scale one of our currently-small but soon-to-be-large lines of business. Vertical Operators own the mission of making the marketplace run 10x better in every way, in all geos, for all customers.
That means you’ll be responsible for:
- Speaking to lots of customers and finding opportunities to make their lives easier.
- Staying close to operations to uphold a high standard, maintain speed, fix systematic gaps, and propose net new investments.
- Rolling out changes to customers and our teams both quickly and smoothly.
- Running experiments that bring us into the future faster.
- Hiring, training, and allocating salespeople and operational firepower.
- Shepherding us into new geos aggressively.
As some examples of work that Vertical Operators might expect to be responsible for pushing forward:
- Dental Offices want to pay by credit card instead of our default, ACH. Figure out the state of the world on if/how we can support that today, see if it meets your standard, push a change if not, and then roll it out to customers.
- We need more workers in certain geographies. Tinker with different channels yourself, figure out your bundle that works, and scale them quickly using Ops agents. Stand up a Quality Assurance (QA) function in the background to validate that we're executing to your standards, regardless of scale.
- Pay rates are clearly misconfigured for a distinct subset of the market (e.g. one type of worker, or last-minute postings), which you discovered by talking to workers. Think/write about how those shifts should pay from first principles and work with the Pricing Team to set the rules.
We encourage you to apply if you have:
- Excellent judgment
- Ruthlessly high standards
- A willingness to push systems to their absolute limits
- A competitive mindset
For those who get excited by the idea of driving operational excellence, we think being a Vertical Operator is the ideal role.
- Enjoy extreme ownership over what will hopefully become a large business that delivers an excellent experience to customers. Work on one of the company's primary growth objectives over the next 5+ years.
- Get reps being fast and scrappy in a culture that applauds & rewards creative solutions and crazy ideas, and has a large taste for well-considered risks. Learn through osmosis alongside an excellent team that will push you to perform your best.
- Have the backing of a $1.3B-valued company and all of its resources.
Benefits:
- $90k-$200k total compensation
- Do great work that matters for customers who could really use your help.
- Move at the speed of your thinking.
- Zero commute. Work wherever you are, globally (but on or around US Pacific Time hours)
Please Note: We are currently accepting applications only from candidates based in North America, South America or Europe. Regardless of location, you should be willing and able to work North America hours (PST-EST).
We are hiring indefinitely for this role and won’t close the funnel prematurely based on other candidates. We will hire everyone that meets our threshold of excellence. If it sounds like a team you might want to join, apply and we'll send you the first case.
*After submitting your application, please check your inbox as well as your spam folder periodically over the next few days for updates.
