Vero Office Manager England

What We Do

# KEY FACTS
- Founded in 2002
- 55 technicians in China
- More than 1,100 shipments checked every month

# SERVICES
- Product QC inspections
- Factory audits
- Other related services to support our clients

# THE THREE COMMITMENTS TO OUR CLIENTS
We have identified three "customer critical to quality criteria" in the inspection business:

1. Sending only product-specialized technicians
We do not guarantee to perform a service on a certain date. What we commit to is sending QC technicians who are qualified for your products.

2. Being reactive
We know that many shipments are urgent. Most of them might already be late by the time we are called to inspect them. Our clients do not want us to be a bottleneck.
We have organized our internal processes to accommodate for urgent jobs.

3. Releasing only properly-vetted reports
We do not guarantee that we send reports on the evening of the inspection day. What we commit to is studying the reports carefully before releasing them.
For inspections in China, 80% of reports are sent on the same day.