Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here
Job DescriptionWe are seeking a detail-oriented and customer-focused Service Specialist to act as the central point of contact for the Veris Product Line. This role is pivotal to the customer experience and the Associate will focus on managing service requests, coordinating resources, and supporting both internal teams and external clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and an ability to handle competing priorities.
RESPONSIBILITIES:
- Create and Build a Veris Installation & Service Log, and manage Veris Service Projects from initial communication through completion.
- Provide technical assistance regarding measurements, drawings, and technical manuals to resolve a wide range of customer inquiries from installation to warranty assistance.
- Collaborate with cross-functional teams to enhance client satisfaction & resolve escalated issues promptly.
- Produce service documentation through an in-house EDP program build and process paperwork according to established procedures.
- Track and Monitor Veris field service corrective action and identify root cause of issues identified, communicating with Production, Design, and Engineering.
- Complete the Veris certified installer program and Train-the-Trainer program, while meeting requirements to become a trainer for Veris Installations.
- Maintain daily, weekly, and monthly metrics for installation and field service.
- Develop and implement continuous improvement processes that align with organizational goals.
- Cross train within the department to support Service & Installation of other product lines.
- Perform various clerical and administrative functions as needed.
- 3 - 5 Years of office-based Customer Service experience.
- Top-notch professionalism and communication skills.
- Strong computer skills / Microsoft Word & Excel.
- Ability to be assertive and work with a sense of urgency.
- Strong organizational skills.
- Ability to recognize trends in data.
- Ability to travel occasionally (~ 5%); a valid driver's license is required.
PREFERRED QUALIFICATIONS:
- Work experience within the Service/Warranty and/or Customer Experience fields.
- Exposure to the Window & Door Industry.
- Ability to interpret technical documents, such as field measurements, CAD drawings, and product manuals.
Additional Information:
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $60,000 USD - $80,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN
Equal Employment Opportunity:
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations:
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.
