IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
www.IPC.com
TITLE: VCOM Sales Specialist
DEPARTMENT: Sales
REPORTING TO: Channel Manager
OFFICE LOCATION: London, UK
ROLE TYPE: Full – time, Hybrid
www.IPC.com
Role Overview:
You will be responsible for building relationships with new and existing clients and partners, understanding their needs, and promoting our innovative services and solutions for the VCOM solution. This is an excellent opportunity for a self-driven individual with a passion for technology and a desire to excel in sales across multiple industries.
- Serve as the primary point of contact for clients, building and maintaining strong relationships.
- Provide comprehensive product and service information to clients.
- Identify opportunities for upselling and cross-selling relevant products and solutions.
- Monitor clients' accounts and activities to ensure satisfaction and address issues proactively.
- Conduct regular reviews to assess clients’ evolving needs and adjust strategies accordingly.
- Collaborate with internal teams to deliver seamless service and support client requirements.
- Stay informed about industry trends, financial regulations, and product developments.
- Achieve individual and team targets related to client acquisition and retention.
- Prepare and present reports on client activities, satisfaction levels, and account status.
- Strengthens client loyalty and trust, leading to increased retention.
- Drives revenue growth through upselling, cross-selling, and new client acquisition.
- Provide management reporting as required, including maintenance of funnel and forecast in Salesforce.com
- Work with (and actively learn from) sales team colleagues regarding training and development opportunities.
- Work to develop a thorough contact matrix across all regions and maintain a good working relationship within the account base.
How You Will Make an Impact:
- Deepening client relationships by understanding the client’s business, goals and pain points.
- Anticipate client needs and offering proactive solutions
- Becoming the go—to resource for the client throughout the relationship and driving retention
- Driving revenue growth with the team through upsell and cross selling
- Demonstrate a thorough understanding of the industry and competition
- Manage sales funnel and be familiar with Salesforce.com
- Provide a tailored service and proactive engagement to the clients and partners
- Positive feedback and referrals from clients and partners.
- Achievement of sales and revenue team targets.
Essential Skills and Experience to be Successful in this Role:
- Clear, timely and professional communications across all channels (voice, email, meetings)
- 5+ years proven experience identifying cross-selling and upselling opportunities
- Negotiating skills in pricing, service levels and delivery timelines.
- Rapidly resolves client issues and escalates efficiently within the organization
- Active listening skills
- Coordination with cross functional teams
- 5+ years experience fostering strong long term professional relationships through regular communication, meetings, personalized service
- Collaboration with internal teams, including sales, marketing, finance, service and others
- 5+ years creating and executing plans to enhance client satisfaction, retention and overall business growth
- Participating in industry events and conferences
- Willingness to travel
- Proactive, Resourceful, Enthusiastic and Self Motivated
- Assist in the implementation of strategies and plans to achieve business goals and objectives.
Desired Skills and Experience:
- Experience selling and supporting the command and control and broadcasting industries
- Experience selling and supporting SaaS and intercom
What’s in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme
Further information about your benefits will be provided during your onboarding process.
Additional Information:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.
We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.
