UX/UI Designer

Purpose of the role

To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs.  

Accountabilities

• Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics.   .
• Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user-centred design principles. Advocate and champion Design Principles within the organisation.   .
• Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback.   .
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance.
• User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the over user experience and translate these into commercial and customer outcomes.
• Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

As a UX/UI Designer, your purpose will be to craft first-class user experiences that simplify complex financial products and services for our customers (B2B and B2C) and colleagues. You’ll be part of the Barclays Insight & Experience Design team and will take ownership of end-to-end UX design projects, collaboratively creating intuitive, engaging journeys that address users’ informational and functional needs while delivering on business objectives.

To be successful as a UX/UI Designer, you should have skills and experience in the following:

• Proven experience as a UX designer, evidenced in a portfolio of work

• Be able to lead workshops, presentations and walkthrough sessions as required to explore business requirements, promote shared understanding, stakeholder buy-in and acceptance of all work.

• Advanced skills and interest in the earlier phases of UCD process (requirements gathering, defining problems, mapping flows) and a passion for designing great products.

• Can work collaboratively with UX researchers, other designers and copywriters, as well as stakeholders including product owners, business analysts and developers.

• Able to clearly articulate design rationale and iterate work based on research insights and feedback.

• Strong proficiency in Figma, including auto layout, components, design systems, and prototyping. 

Some other highly valued skills may include: 

• Financial industry experience or experience working in a corporate environment is useful but not essential for this role – we are looking for the fundamentals of UX and strong craft and collaboration skills.

• Accessible and inclusive design.

• A passion to mentor junior designers.

• A solid understanding of core digital technologies.

• Experience in non-standard interface design (such as chat or voice).

We would like to see examples of your work or a case study; please ensure you have these available if selected for interview. 

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in Northampton, Manchester, or Knutsford.