UX Researcher
Location: London, UK
Type: Full-time (1-year contract, renewable)
Department: Technology
Job Summary
We are looking for an experienced Senior UX Researcher who can lead end-to-end research initiatives to uncover deep customer insights and improve digital experiences. The ideal candidate will bring strong expertise in eCommerce research, combining qualitative and quantitative approaches to drive data-backed design decisions.
Responsibilities
- Research Planning & Execution
- Plan and conduct user interviews, usability testing, and tree testing
- Validate information architecture and end-to-end user journeys
- Design research methodologies aligned with business goals
- Insights Generation & Analysis
- Conduct qualitative and quantitative research to identify user behaviors
- Analyze findings to uncover pain points and opportunities
- Translate research outputs into actionable insights
- Analytics & Experience Measurement
- Leverage tools like Contentsquare, Userlytics, and Google Analytics
- Measure user experience performance and behavioral patterns
- Identify drop-offs and optimization opportunities
- Collaboration & Stakeholder Alignment
- Work closely with Designers, Product Managers, and Business teams
- Translate insights into clear design recommendations
- Present research findings to stakeholders effectively
- Research Frameworks & Documentation
- Build scalable research frameworks and best practices
- Maintain research repositories for knowledge sharing
- Ensure consistency in research processes across teams
Eligibility Requirements
- Must-Have:
- 8+ years of UX Research experience (preferably in eCommerce)
- Strong expertise in usability testing, interviews, and IA validation
- Hands-on experience with analytics and research tools
- Excellent storytelling and stakeholder communication skills
- Preferred Qualifications:
- Experience in customer journey optimization for eCommerce platforms
- Exposure to omnichannel retail experiences
- Familiarity with experimentation and A/B testing
How to Apply
- Click "Apply Now" to submit your resume through our career site
- Be sure to include any relevant experience that aligns with the role.
- Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
