UX Copy writer / Content designer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our Product Design team operates in a blended model. Design is part of a centralized team ensuring global consistency in product and brand identity, while designers and content specialists also work within product pods alongside Product Managers, Developers, and Researchers.

We value collaboration, experimentation, and continuous improvement. We believe in small egos, strong opinions, and data-informed decisions. Our mission is to simplify complex travel journeys into intuitive digital experiences.

What You’ll Do on a Typical Day:

• Write and structure content for web and mobile interfaces across shopping and booking journeys
• Partner closely with Product Designers, Product Managers, Developers, and Researchers
• Translate complex business and technical concepts into clear, user-friendly language
• Guide travel management environment in using the right syntax
• Ensure consistency with brand voice and content guidelines across products
• Participate in usability testing and iterate copy based on user feedback and data
• Contribute to content patterns and help evolve the content system
• Advocate for accessibility, inclusivity, and plain language in all interfaces

What We’re Looking For:

• Strong experience in UX writing / content design for digital products
• Proven ability to write clear, concise, and helpful interface copy
• Solid understanding of UX principles, user journeys, and usability testing
• Experience collaborating in cross-functional product teams
• Familiarity with design tools such as Figma and content workflows
• Knowledge of accessibility standards and inclusive content practices
• Ability to defend content decisions using user insights and data
• Excellent attention to detail and consistency
• Background in UX, content design, communication, linguistics, design, or related field
• 3+ years of experience in UX writing, content design, or digital product content 
• Strong portfolio with UX writing examples and product flows
• Fluent in English, written and spoken

#GBTJobs

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!