At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.
We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment.
About the RoleWe are seeking experienced, senior-level analysts who specialize in one or more of the following areas:
Emerging Risk Operations – Identifying, triaging, and mitigating new and complex safety, policy, or integrity challenges in a rapidly evolving AI landscape.
Safety Response Operations - Overseeing vendor escalations, workflows, managing internal escalations, conducting quality reviews, driving operational support, and leading model labeling and training efforts.
Please note this is a 24/7 on-call role and that some late night, weekend and holiday work will be required on a shift basis
In this role, you will own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems; including tooling, automation, and vendor processes that reinforce user safety and trust while meeting our legal, ethical, and product obligations.
We use a hybrid work model of 3 days in the London office per week and offer relocation assistance to new employees.
Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.
In This Role, You Will:
Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks).
Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data.
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies.
Build feedback loops from casework to inform product, engineering, and policy improvements.
Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors.
Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups.
Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics.
Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards.
You Might Thrive in This Role If You:
Have 5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment.
Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.
Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.
Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.
Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.
Thrive in ambiguous, high-autonomy environments and balance speed with diligence.
Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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