User Researcher

We Are Redefining How People Approach Their Health

ZOE is the science and nutrition company on a mission to improve the health of millions. ZOE changes lives through its membership, which combines personalised advice and support to help people make smarter food choices every day. Created by the world’s top scientists, ZOE’s approach has been proven through clinical trials published in Nature Medicine. We are a remote-first, high-growth scaleup backed by founders and investors who have built multi-billion dollar companies and share our vision. Running the world’s largest nutrition science study allows us to combine our novel research with cutting-edge AI to support over 120,000 members. 

We passionately believe in giving people the information they need to feel better today and live longer and healthier lives. We extend our industry leading influence through publishing our research in the world’s leading scientific journals, and bringing advice to millions through our social media channels and our chart-topping ZOE Science & Nutrition podcast.

Our team of ZOEntists is at the heart of everything we do. Together, we’re building a culture rooted in ownership, inclusivity and transparency, where ZOEntists are passionate about delivering great results, having an impact, and learning quickly in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

Visit our career page to learn more.

About the role

We are seeking a User Researcher who is passionate about understanding people, their needs, and their motivations and can translate it into actionable insights to inform decision-making within the organisation. This role is fully remote and is open to candidates located in the UK or Europe. The ideal candidate will have a solid background in anthropology, behavioural science, Human Computer Interaction or similar, demonstrating a deep understanding of human behaviour and decision-making. This role requires an individual capable of working independently, proactively taking initiatives, and a strong interest in continuous improvement. 

Projects will range from the evaluative to discovery research, you will also apply your knowledge to interpret research findings, analyse user behaviour, and provide unique insights guiding our product development. You'll work within the strategic needs of our company, delivering research that significantly impacts product design and user experience within your assigned teams.

About the team

In addition to the user research team, you’ll be joining our dynamic Experience team. We're a small but diverse group of Product Designers, Brand Designers, Content Designers, and User Researchers. Our team is united by a passion for creating impactful designs. We bring together a unique blend of skills and perspectives to make science understandable, personalised, and actionable for millions. We take pride in crafting exceptional experiences. Period.

We believe in balancing user needs with business goals to achieve our long-term mission.

We also value playfulness, exploration, and collective learning. After all, who says work can’t be fun? :-)

You Will...

• Lead end-to-end design, planning, and execution of user research studies independently with minimal support.
• Leverage your knowledge of various research methods to provide deep insights into user behaviour and interaction.
• Analyse data and present clear and comprehensive reports based on your research findings.
• Collaborate efficiently with product and experience teams and translate research findings into actionable design and product improvements.
• Take the initiative and demonstrate a proactive approach to anticipating opportunities and addressing challenges.
• Enhancing our processes and documentation in user research.
• Actively participate in user research initiatives and support junior researchers in their projects.
• Handle most 'requests' for research from the team with a clear scope

This Role Will Be a Great Fit If…

• You have good knowledge of anthropology, behavioural science, Human Computer Interaction or a related field.
• You have 3-5 years of experience leading user research initiatives.
• You are well-versed in a variety of mixed research methods including, but not limited to, ethnographic field studies, lab and remote usability studies, participatory design sessions, user surveys, and data analysis.
• You’re able to analyse large sets of quantitative data (like survey data) and collaborate with data teams to turn this into meaningful user insights.
• You can synthesise qualitative/quantitative data quickly, turning complex research data into actionable product initiatives.
• You are proactive and take the initiative in identifying opportunities and potential challenges.
• You have demonstrated the ability to communicate and present research clearly, articulating the rationale behind the chosen method and recommendations.
• You have experience working independently in a remote, dynamic, fast-paced environment.

These are the ideal skills, attributes, and experience we’re looking for in this role. Don’t worry if you don’t tick all the boxes, especially on the skills and experience front, we’re happy to upskill for the right candidate. 

Life as a ZOEntist – what you can expect from us:

As well as industry-benchmarked compensation and all the hardware and software you need, we offer a thoughtfully-curated list of benefits. We expect this list to evolve as we continue supporting our team members’ long-term personal and professional growth, and their wellbeing. 

Remote-first: Work flexibly – from home, our London office, or anywhere within the EU 

Stock options: So you can share in our growth 

Paid time off: 28 days paid leave (25 holiday days, plus 2 company-wide reset days, and 1 “life event” day) 

Enhanced Parental Leave: On top of the statutory offering

Flexible private healthcare and life assurance options

Pension contribution: Pay monthly or top up – your choice. 

Health and wellbeing: Like our Employee Assistance Program and Cycle to Work Scheme

Social, WFH, and Growth (L&D) budgets. Plus, multiple opportunities to connect, grow, and socialise 

We’re all about equal opportunities 

We know that a successful team is made up of diverse people, able to be their authentic selves. To continue growing our team in the best way, we believe that equal opportunities matter, so we encourage candidates from any underrepresented backgrounds to apply for this role. You can view our Equal Opportunities statement in full here. 

A closer look at ZOE Think you’ve heard our name somewhere before? We were the team behind the COVID Symptom Study, which has since become the ZOE Health Study (ZHS). We use the power of community science to conduct large-scale research from the comfort of contributors’ own homes. Our collective work and expertise in biology, engineering, and data/nutrition science have led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

Seen ZOE in the media recently? Catch our co-founder Professor Tim Spector (one of the world’s most cited scientists) and our Chief Scientist Dr Sarah Berry on this BBC Panorama, and listen to CEO Jonathan Wolf unpack the latest in science and nutrition on our ZOE podcast. 

Oh, and if you’re wondering why ZOE? It translates to “Life” in Greek, which we’re helping ZOE members enjoy to the fullest.