The Underwriting Operations Manager is responsible for the effective oversight and development of underwriting operations for Coverys International Insurance Company. This includes delegated underwriting management, bordereaux processing, underwriting controls, product oversight and outwards RI processing.
Responsibilities:Delegated Underwriting
Effectively oversee delegated underwriting and claims operations
Manage due diligence and onboarding for new MGAs, binding authorities and TPAs
Manage annual MGA due diligence
Manage MGA/ TPA audit cycle and outsource monitoring in line with CBI requirements
Deliver and develop accurate MI packs, KPI dashboards, and portfolio performance reports to senior management
Bordereaux Processing
Ensure the timely and accurate processing of bordereaux within agreed monthly SLAs for both CIIC and Coverys Limited
Provide finance with relevant premium data for month end process
Oversee outsourced service provider
Identify and implement improvements on the quality, timeliness and accuracy
Act as a point of escalation for service provider to resolve issues
Provide EPI tracking and provision of premium data to finance
Ensure data integrity across Bordereaux (BDX) lifecycle, cash allocation, and mapping processes
Deliver accurate MI packs, KPI dashboards, and portfolio performance reports to senior management
Underwriting Operations
Support business planning and re-forecasting with data, performance metrics and analysis
Develop and implement underwriting control systems, procedures and reporting
Work with the business and the compliance team to ensure effective oversight of Conduct Risk and Product Oversight requirements
Manage and enhance IT systems and reporting tools
Support internal and external audits, ensuring adherence to underwriting risk and control frameworks
Collaborate with Finance, Actuarial, Risk, and Operations teams to align reporting and strategic goals
Outwards Reinsurance processing
Production of outwards reinsurance bordereaux data in a timely and accurate manner
Operating Model
Support the continuous development of the company operating model
Drive process improvements, automation initiatives, and digital transformation projects
Work with IT to develop and implement enhancements to system functionality
Provide administrative and operational support as required.
Support the analysis of new territories and opportunities
Minimum 5-10 years experience in underwriting operations
Strong understanding and experience in MGA due diligence and audit management
Expertise in Bordereaux management, financial controls, and regulatory frameworks
Strong understanding of underwriting processes and technology
Experience of delivering process improvements
Proficiency in Excel, Power BI, and underwriting platforms
Proven track record in process improvement and automation
If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you!
