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Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥
The UK Operations Coordinator for HSTC SELT delivery is responsible for ensuring smooth operations, overseeing test center activities, training staff, and enhancing the overall candidate experience across LanguageCert’s SELT delivery sites. This role involves managing part-time staff at multiple UK locations and supporting business development initiatives. Regular travel across the UK and frequent on-site presence at various High Stakes Test Centres (HSTCs) is required.
Key Responsibilities:
- Conduct regular visits to UK High Stakes Test Centres to ensure seamless operations and adherence to company processes.
- Work with the Head Office Operations Team to introduce and refine operational processes and contingency plans for unexpected challenges.
- Support UK HSTC teams in maintaining high service standards and optimizing test day operations.
- Deliver in-person training to HSTC staff across the UK, ensuring they are well-versed in test delivery procedures, security measures, customer service expectations, and system updates.
- Provide effective line management for assigned HSTC personnel.
- Manage staff scheduling based on the designated operating days and times of HSTCs each month.
- Step in to provide TCA emergency cover at test centers when needed or assist in sourcing temporary replacements.
- Monitor the quality of the test center environment to ensure this aligns with professional and operational standards and that branding is adhered to.
- Provide insights to Business Development and Marketing teams based on site visits to identify local growth opportunities.
- Support outreach initiatives, such as distributing promotional materials to potential partners and clients during site visits.
What We Look For:
- Bachelor’s degree in business administration, operations management, or a related field preferred.
- 1-3, previous working experience in a multi-cultured environment would be considered a plus.
- Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
- Strong IT proficiency, including email, Word, and Excel. ECDL Advance level certification is desirable.
- Strong interpersonal, verbal, and written communication skills.
- Ability to work effectively across multiple teams, both in person and remotely.
- Experience in customer service, ideally within the education or exam sector.
- Proven experience in staff management and development.
- Excellent administrative and organizational skills, with the ability to manage time efficiently and meet deadlines.
- Attention to detail and strong record-keeping skills.
- Understanding of corporate and ethical standards in a professional setting.
- Willingness to travel frequently across the UK.
What we offer:
- Competitive remuneration package 💲
- Work in an international, dynamic and fun atmosphere 💯
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
- Huge learning experience in using best practices and global environment 📈
- Constant personal and professional development 🥇
About PeopleCert
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality, identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
- Financial background check
- Employment reference check
- If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK
In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.
All applications will be treated with strict confidentiality.
