UK Fund Solutions Manager

Business Area: UK Client Group

Location: 1 London Wall Place, London, UK

Reporting to: David Heathcock

Job Title: UK Fund Solutions Manager

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

The base

We moved into our new HQ in the City of London in 2018. We’re close to our clients, in the heart of the UK’s financial centre. And we have everything we need to work flexibly.

Who We’re Looking For: 
We’re looking for a UK Fund Solutions Manager. The role has two main areas of responsibility, and requires an individual with a combination of fund operations and regulatory expertise, along with a commercial mindset. 

1. Support the business development needs of Schroders UK business by providing complex mandate and fund solutioning, working with strategic clients, client owners, investment and operations teams in an SME Capacity:

   • Help understand client needs and propose and design solutions, considering the cost, regulatory and servicing implications.

   • Build institutional knowledge and share expertise on fund structures and client service models.

   • Support the development of new products and servicing models, particularly in conjunction with Schroders Solutions and Schroders Capital.

1. Schroder Pension Management Limited (SPML) is Schroders wholly owned UK life insurance company, which provides unit linked investment solutions to defined benefit and defined contribution pension schemes in the UK. We need someone to act as a business manager for the entity:

• Documenting the company’s strategy and leading delivery on behalf of the CEO;

• Act as an internal SME and point of escalation for client group, investment and operations teams relating to SPML. 

• Lead on issue management and resolution, including operational challenges, third party service provides and client issues.

Team Overview: 
You will sit in the UK Client Group Governance function, reporting to the Head of UK Client Group Governance. This team sits more broadly within Schroders’ Client Group, which is responsible for business development, client service, product development, marketing and communications. The team enables core sales and client service activity by providing the necessary support on risk management, regulatory compliance and entity governance. This enables:

• More time for client facing staff to focus on core activities. 

• Proper management of risks.

• Provable compliance with Regulations and Group Policies.

• A trusted advisor within the business, who understands the business.

Overview of the Role:
Your principal objective is to provide end‑to‑end strategic, technical and operational expertise across UK Client Group business services, enabling the design, development and delivery of fund solutions and client service capabilities. The role acts as a central subject matter expert, supporting product innovation, client implementation, and ongoing service delivery across public and private market solutions, while ensuring effective integration across SPML, Schroder Solutions and Client Group functions. 

The objective is to enhance client outcomes, strengthen operational models, and support business growth by bridging product, operations, regulation and client servicing requirements across multiple client segments. 

The UK Fund Solutions Manager acts as a bridge between client needs, internal departments and third-party service providers, working alongside dedicated internal teams including product development, operations onboarding, Schroders solutions, fund operations and business development.

The UK Fund Solutions Manager is responsible for:

• Acting as a technical and business services SME across fund solutions, SPML, and client service operations, with responsibility for resolving complex issues and managing escalations across multiple business areas. 
• Leading and supporting product development, fund solution design and service capability build-out, including public and private market structures (e.g. LTAFs, CORE FM, managed portfolios, segregated mandates)
• Providing strategic support to SPML, including business planning, governance, product oversight, and life company subject matter expertise. 
• Delivering client onboarding, transitions, and implementation support, alongside ongoing client servicing, troubleshooting, and operational guidance. 
• Acting as a regulatory subject matter expert, supporting requirements such as Costs & Charges, MiFID II, Solvency II and Consumer Duty, and contributing to policy and industry engagement where required. 
• Supporting Schroder Solutions and private markets capability, including integration of operational models, fund accounting, custody, and third‑party services. 
• Driving business change, process improvement and capability development, including operating model design, data management, and service enhancement initiatives. 
• Managing third‑party relationships and service providers, including oversight of administrators, custodians and outsourced providers. 
• Enabling sales and business development activity through technical expertise, solution support and client engagement. 
• Supporting education, knowledge transfer and internal capability building across Client Group teams.
   

Personal Attributes Required: 

• Reliable – demonstrate accountability for your responsibilities on a timely and accurate manner

• Diligent - highly reliable, with excellent attention to detail and a disciplined approach to follow-through and timely follow-up.

• Organised – ability to effectively prioritise multiple tasks, meet deadlines, report on progress 

• Effective communicator – an exceptional ability to communicate clearly both in writing and verbally 

• Energetic – proactive and flexible work attitude alongside passion for delivering

• Results – driven and process-focussed – motivated by achieving results and delivery

• Time management – excellent conflict resolution and time management skills including the ability to maintain composure and diffuse challenging situations

• Collaborative – team driven, with an ability to influence and change the thinking of others

• Strategically minded – able to take a broader strategic perspective, particularly when it comes to development of fund and client solutions 

• Relationship building – able to build strong relationships both internally and externally

• Deep knowledge of Fund structures and operational processes

• Able to challenge yourself and others constructively

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.