UK Client Onboarding Team Manager

Company:Marsh Risk

Description:

R_347807 - UK Client Onboarding Team Manager

We are seeking a talented individual to join our Client Management team at Marsh Risk. This role will be based in London or Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

What to Expect

As Manager of a team of Client Onboarding Specialists, you will work closely with the Regional Head of Client Management to lead and develop the day-to-day operations of the onboarding function. This covers everything from setting up Billing Accounts to managing detailed tasks that support client outcomes. In this pivotal role, you will oversee processes, collaborate with leadership to manage change effectively, and drive process efficiencies. This is a chance to explore innovative ways to maximise operational impact, delivering ongoing commercial value to internal teams and, most importantly, Marsh clients.

• Provide daily leadership and management of your team, fostering a mindset focused on adding value to both colleagues and clients.
• Lead, coach, and support your team to meet internal KPIs and ensure high client satisfaction in onboarding operations.
• Collaborate across locations and business streams to manage new and complex client transitions, as well as renewals, coordinating all standard and bespoke tasks on behalf of Sales Executives or Account Owners, ensuring timely and quality delivery.
• Build and maintain strong relationships with key stakeholders locally, acting as a trusted strategic partner.
• Work with colleagues and stakeholders to identify and implement continuous improvement opportunities.

What You’ll Need

• At least 7 years’ relevant experience.
• Proven ability to build strong relationships and rapport with internal teams and external partners.
• Influential and persuasive, able to achieve results through collaboration.
• A proactive, resourceful self-starter who brings forward solutions and ideas.
• Excellent written and verbal communication skills, able to clearly explain issues and resolutions.

What Will Make You Stand Out

• Expertise in Client Onboarding or related insurance industry knowledge.
• Experience leading high-performing teams.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.