The Position:
We are looking for a dedicated On-Site Account Manager to join our team in Feltham - TW14 0PH.
Role of an Account Manager:
- Understand client needs and work to ensure satisfaction, addressing any concerns promptly and professionally.
- The role will focus on maintaining strong relationships with clients.
- Ensure the accurate and timely submission of weekly payroll for all workers.
- Manage and resolve worker queries related to payroll, attendance, or general onsite issues.
- Set up and manage the fingerprint clock-in/out system for all new starters.
- Provide training and induction to new employees on how to use the fingerprint system
- Lead and manage the onsite team
As an Account Manager, you will need to have:
- Essential: Proven experience as an Onsite Account Manager, or similar role, with a strong understanding of managing client accounts and leading teams in an on-site environment.
- Strong interpersonal and communication skills, able to build and maintain relationships with clients and workers.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- Ability to handle and resolve worker and client queries with a solution-oriented approach.
- Familiarity with fingerprint-based attendance systems is an advantage.
- A proactive approach to problem-solving and decision-making.
- High attention to detail, especially in data management and payroll.
- Able to remain calm and professional under pressure.
- Strong time management and the ability to work independently with minimal supervision.
What we offer:
- Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years)
- Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days
- Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents
- Enhanced Maternity & Paternity Pay to support your family journey
- Life Assurance Cover for peace of mind (after 1 year of service)
- Medicash Health Plans to support your wellbeing (after 1 year of service)
- Salary Sacrifice Pension Scheme with Penfold, to help secure your future
- Mental Health Support through our partner Therapy Chat
- Sabbatical Scheme to recharge and refocus
- Cycle to Work Scheme for an eco-friendly commute
- Impactful Work Environment where you’ll contribute to one of Europe’s fastest-growing start-ups
What we’re about
At Job&Talent, we're revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms.
We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans.
And the numbers show we're doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank.
We're headquartered in sunny Madrid, but we're a remote-first company operating in 10 countries across Europe, the United States and Latin America.
But there’s a missing piece. You.
Join our community
If you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard.
When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger.
We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans.
