Transition Lead - Global Capability Centre

Job Description:

Competitive Salary, Bonus & Benefits

London / Hybrid

Permanent role

Closing date – 31st December 2025

At Bupa, our purpose is simple yet powerful: helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are always our focus.
As Transition Lead, you’ll guide the transition of services and processes into Bupa Capability Centres (BCCs) in India and Egypt, ensuring smooth delivery and minimal disruption. You’ll help build internal talent, modernise operations, and create efficiencies that ultimately improve customer outcomes.

• Lead all transition activities from Bupa UK Functions and Business Units to our global capability centres (GCC) in India and Egypt.

• Develop and execute detailed transition plans, covering scope, timelines, risks, and resources.

• Build strong relationships with senior stakeholders and cross-functional teams.

• Manage end-to-end service transitions, ensuring operational readiness

• Oversee knowledge transfer, documentation, and change management activities.

• Define KPIs and success metrics for transition outcomes.

• Drive continuous improvement, modernisation, and automation of processes, including AI where appropriate.

• Collaborate with leadership to recruit, develop, and retain top talent

• Manage budgets and ensure compliance with governance

• Global Capability Centre transition / project management experience - essential

• Strong leadership, communication, and stakeholder management skills.

• Strategic thinker with hands-on project management expertise.

• Ability to manage multiple priorities and deliver results in complex environments.

• Experience in risk and change management.

• Analytical mindset with a focus on continuous improvement.

• Background in building in-house capability and career development frameworks.

Travel - requirement for quarterly travel to Bupa offices in India and Egypt

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

In this role you will receive the following benefits:

- Management Bonus scheme

- Car allowance (annual, paid as cash)

- Private Medical Insurance - family cover

- Enhanced pension and life insurance

- 25 days annual leave, increasing through length of service

- Discounts on Bupa products and services

- Free health check up

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Job Area:

Locations: