Transformation Programme Manager (Legacy CRM)

Bold innovation and leadership. Cross-functional collaboration. Resolving complex challenges. 

Transformation Programme Manager (Legacy CRM)

£60,000 - £70,000 (+ Benefits)

Department: Chief Operating Office

Contract: 18 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

Closing date: 22 February 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact [email protected] as soon as possible.

Recruitment process: One competency-based interview

Interview date: From the week commencing 03 March 2025

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

Cancer Research UK has a vision to bring about a world where everybody can lead longer, better lives, free from the fear of cancer. However, to achieve our mission and grow our funding, we must build even greater momentum and urgency around our cause, and engage and inspire millions of people in deeper, more meaningful ways to join our mission. Therefore, we have created a long-term Engage Strategy and designed a bold transformation programme which aims to better harness data and digital marketing technology to deliver more relevant, trusted, and frictionless experiences for our audiences (and in turn drive growth).

We're searching for a Programme Manager to manage and lead one of the crucial workstreams of our Engage Transformation Programme: decommissioning our legacy CRM, Siebel. You will play a leading role in ensuring Cancer Research UK‘s culture embraces this change, optimises resources, and implements effective processes and governance to decomission Siebel. You will collaborate closely with external partners, senior stakeholders, and both technology and marketing teams; while managing dependencies across the Siebel workstream and cross-collaborating with other programme managers overseeing other Engage workstreams (e.g., Salesforce Implementation) to deliver this ambitious change programme.

By the end of the programme, your legacy will be to have successfully decommissioned a large, complex legacy system and delivered the largest change programme in the history of the UK charity sector. If you are a Programme Manager who has decommissioned or transformed legacy CRM, ERP, and/ or data platforms in large organisations, and you’re looking for a purpose-driven and autonomous role, we’d love for you to join our mission.

What will I be doing?

• Leading and motivating teams, contributing to a culture of high performance, while acting as a role model and setting high professional standards for performance and behaviour. 

• Structuring and organising the Siebel decommissioning transformation programme to ensure high-quality, fast-paced delivery. 

• Establishing and maintaining governance structures that define programme delivery and align with organisational practices. 

• Preparing, owning, refining, updating, and obtaining approvals for business cases to justify initiation, investment, and continuation of transformation programmes in terms of benefits, costs, and risks. 

• Identifying and agreeing benefits and determining how they will be measured, monitored, and managed. 

• Setting, forecasting, and managing budgets (including leading planning processes) to ensure optimised business case delivery. 

• Securing and managing the appropriate provision of resources (including through external procurement and resource capacity planning). 

• Managing the transition of programme outputs into business-as-usual activity, ensuring that the outputs deliver the intended value. 

• Establishing and maintaining regular programme reporting, providing confidence to governance and stakeholders that the programme is on track to deliver the objectives and intended value. 

• Influencing others effectively (including at a senior level) and building internal networks to help achieve the intended programme outcomes. 

• Identifying and managing risks, issues, and dependencies; planning and implementing responses to those risks; and responding to issues affecting the programme. 

• Ensuring Cancer Research UK’s equality and diversity policies are appropriately embedded in all your work.

What skills will I need?

• Experienced Programme Manager who has delivered change programmes to decommission or transform legacy CRM, ERP, and/ or data platforms in large organisations.

  • Siebel experience would be advantageous but is not essential meaning we welcome applicants without this experience.

• Has helped to shape culture, build teams, and lead others through change in line with Cancer Research UK’s leadership behaviours.

• A proven track record of successfully managing the whole programme lifecycle (including setup, delivery, and transition to business-as-usual). 

• Has created, presented, and managed business cases (including benefits identification and management). 

• Experience with programme delivery and change management methodologies in a matrix environment with significant interdependencies, including: 

  • Creating and managing governance.

  • Planning and managing delivery.

  • Resource capacity management. 

• Has managed budgets of over £1m+ (including external suppliers) with a focus on affordability and effective ways of working. 

• Has built credible and collaborative technical and non-technical stakeholder relationships with experience negotiating and influencing at all levels (including leadership) and clear communication.

• Demonstrable ability to identify, report on, manage, and mitigate against risks in a calm and logical manner.  

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination  

Credible: Act with rigour and professionalism   

Human: Act to have a positive impact on people  

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

Additional Information

For more information about working with us please visit our website or contact us at [email protected].  

For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. 

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner. 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected]. 

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.