Transformation Manager - NHS (1 year FTC)

Please note: we are looking for candidates that are happy to spend 3 days a week on client site or in our office in London.

About Skin Analytics

Skin Analytics is an award-winning, health tech company that works with dermatology teams to deploy world-leading skin cancer pathways using AI as a medical device, DERM.

Following our recent £15M series B funding round and regulatory milestones, we're ready to scale internationally, making history for AI in healthcare and the future of dermatology.

We're proud to epitomise AI for good - with a Class III CE mark, DERM is the only AI as a medical device approved to make clinical decisions autonomously in the cancer space, as well as being the first company to receive a NICE recommendation for use across the NHS.*

DERM is deployed at more than 28 NHS organisations where we're supporting dermatology teams to build sustainable services that enable patients to gain quicker access to skin cancer diagnosis. If that's not enough, we also collaborate with some of the largest health insurers to reach patients in their own homes.

We are a team of passionate people on a mission to build a future where no one dies from skin cancer.

The role

In this role, you are part of the Transformation team, working with six other Transformation managers as well as the Client Operations team. We’re a passionate, customer-first team that is the face of Skin Analytics to our partners. We help turn our cutting-edge technology into something simple to understand, stress-free to launch and impossible to live without.

You will be responsible for

1. Project managing the implementation of our service with new and existing NHS partners;
2. Leading partners through a change journey to using AI effectively in their healthcare service;
3. Being the face of Skin Analytics to partners and making sure their needs are met;
4. Supporting the retention of customers

This is a wonderful role if you want to learn how to take innovative technology and actually get it used to realise its potential to improve healthcare. The pathways you’ll be implementing are among the first of their kind in the UK (or the world). 

The role reports directly to our Head of NHS Transformation, Lyndsey Reeves.

Suitable backgrounds could be change management, customer success, account management, project management, consulting, or software implementation. This role can also be suitable for NHS commissioners/operations managers.

Location

The role involves travel to visit partner sites (we try our best to align partners with where people live), this varies a lot but is roughly 4 days a month.

We prefer a hybrid location, with at least some working time in our office in Farringdon, but are open to fully remote options.

How will we measure success for you?

• You’ll quickly get up and running, building relationships with existing partners and taking on day-to-day account management to ensure that their queries are addressed and prioritised.
• After six months you will be comfortable launching new partners on your own across a variety of different care models and will have carved out your own specialities within the partnerships team.
• After a year you will be comfortable managing partners through a retention cycle, highlighting our value case, and understanding the stakeholder dynamics involved.

What is next for you?

If you do well, and when the business grows, this role can take you to various places. After 2 - 3 years you could be working on influencing national policy (UK or elsewhere) for AI in healthcare, use your deep understanding to switch to a sales focus, or take your learnings from the UK to other countries as we expand our reach.

Skills you need

Non-negotiable:

1. 3+ years’ experience in change management, project management, consulting, account management, NHS commissioning or software implementation;
2. Experience implementing change and managing varied stakeholders (from C suite to administrative teams) and communications;
3. A driving licence is desirable but not essential.

Needed, but we can further upskill you here:

1. Experience in the NHS or healthcare more broadly.
2. An interest in, and aptitude for, technology

Behaviours and values you need

• Strong interpersonal skills to build relationships with partners and understand their needs;
• An organised and diligent approach;
• The ability to multi task – you can keep a lot of balls in the air;
• A pro-active attitude and problem-solving mindset;

Skin Analytics manufactures medical devices and complies with ISO standards 13485 and 27001. As part of your employment, you will be assigned Quality Management System (QMS) and Information Security Management System (ISMS). We require that our employees agree to complete their assigned training and diligently follow all company quality management and information security processes.​​

• Bonus Structure 
• Share options package - all our employees have ownership in the company
• Private healthcare
• 25 days annual leave + 5 day summer company shut down + bank holidays
• Work from anywhere policy
• Enhanced parental leave - includes adoption & foster
• Training budget
• Besides weekly catch-ups, monthly meetings to talk about you, and your ambitions and make plans
• Lots of fun social activities including company offsite!

The Real Stuff

Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.