Training Manager - EU Policy Implementation and Programmes

ICF is a leading provider of consulting services globally. For 50 years, we have partnered with clients to transform their biggest challenges into even bigger opportunities. With a continued focus on innovation in areas including policy, engagement and technology, we aim to make big things possible for our clients and the communities we serve.

Our work in Europe covers the European Union (EU) institutions and executive agencies, national governments and commercial clients, and spans many policy areas, including employment, justice, home affairs, education & training, social inclusion, citizenship, energy, climate and environment. To find out more, go to https://www.icf.com/company/locations/european-region.

We are expanding our services, and to support this growth, we are looking for a Training Manager to join our Policy in Action (PIA) line of business. PIA provides training and capacity-building services, mutual (peer-based) learning services, programme and network support and technical assistance to the EU institutions, particularly the European Commission Directorate Generals, as well as governmental bodies in the UK. Our current portfolio of work includes delivery of online and face-to-face training for the Union for Civil Protection Mechanism (UCPM), the Erasmus + Student and Alumni networks; the Secretariat for the European Credit system for Vocational Education and Training; and a wide range of mutual learning services in the field of employment and social policy. Other contracts specifically in the field of training have included the general on-line training for the European Solidarity Corps, and the design and delivery of blended training for the EU Aid Volunteers Programme.

The role of Training Manager will involve supporting training-related assignments, providing technical expertise for the design and delivery of training-related services, and contributing to the ICF’s growth and excellence in this field. This is an expert position requiring the application of the latest pedagogical theory and know-how, and the development of tailored, client-oriented solutions across a range of training scenarios and topics. It also extends to other types of training and capacity building, such as mutual learning, coaching, mentoring and other knowledge/competence-based support.

Main responsibilities:

• Contributing to all aspects of training services for PIA, spanning:
  •  Online, face-to-face and blended modes of delivery to a range of target audiences, including, for example, young people, adult learners, government officials and volunteers
  •  All stages of the work: conceptualisation and design, preparation of training courses, curricula and associated content and materials, delivery to target audiences, and assessment of learning outcomes.
• Supporting the coordination of training-related projects or programme strands, covering the content, methods, organisational aspects and team coordination.
• Coordinating the creation of educational audio-visual content, including conceptualisation, script writing, liaising with subcontractors, quality assurance, etc.
• Contributing to other capacity-building services, where relevant, such as mutual learning, coaching, train the trainer, leadership development, etc.
• Contributing to growth and work-winning, when relevant.
• Other tasks, as required.

Essential requirements:

• University Degree or equivalent combination of education and experience, in sociology, social policy, education, psychology or a related discipline.
• At least seven years of professional experience, of which at least five relate to designing and delivering training courses and curricula (and associated content and materials) across a range of topics.
• Knowledge and experience of applying varied pedagogical theories and practices.
• Familiarity with e-learning software, management systems and apps.
• Experience of delivering training, using participatory methods and other techniques.
• Strong coordination skills, including time management, multi-tasking and the ability to work in a fast-paced environment.
• Excellent interpersonal and communication skills, including interacting with multi-national, cultural and disciplinary teams across several countries.
• Excellent verbal, written and presentation skills in English - additional European languages an advantage.
• Willingness to cooperate / network with other training experts across the wider ICF group on new opportunities and latest developments and approaches .
• ‘Can do’, positive attitude, with the ability work flexibly and focus on finding solutions.
• Willingness to travel in Europe and beyond, where required.

Desirable requirements:

• Training certification / qualification or membership of professional association.
• Experience working with multimedia production or educational audio-visual content.
• Experience of business development activities, including capture work, partnership-building and proposal-writing.

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About us:

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. 

Learn more about what we do and our commitment to inclusion.

The benefits of joining ICF:

Our people at ICF are our most important asset, so we invest in them from the moment they arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well.

We offer a hybrid working policy, which will provide you with the flexibility to collaborate in the office, as well as in the comfort of your own home, ensuring you are able to successfully deliver the requirements of your role.

To support you, our employee wellbeing hub is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support.

We enjoy celebrating success, which is why we have a competitive recognition program called ‘You Matter’, which awards points as a ‘thank you’ for your work achievements. These can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee.

ICF also offers a range of competitive benefits, which include:

• Single Private Medical Insurance cover with no restrictions on existing conditions.
• Dental insurance and an online GP service.
• 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
• Pension scheme with 5% of salary employer contribution
• Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long-term sick.
• Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

London (GB80)