The Training Consultant partners with stakeholders to design and implement training programs, translating technical concepts into clear content, while managing projects and delivering training materials both virtually and in-person.
Task & deliverables :
- This is a cross-functional service, and the holder will partner with the stakeholders – internal training vendor, service delivery network. communication teams, admin community, project sponsors and topic owners & experts to ensure optimal change management & adoption/ training plans are designed, planned, communicated, implemented, and adhered to maximize adoption and learning.
- Analyses customer and project requirements and needs to design and develop effective training courses and materials. Interprets technical information and translates it into practical language for training and instruction.
- Must demonstrate thorough technical and subject matter knowledge and experience through subject matter interviews, course audits, co-teach events and classroom instructor training
- Ability to work cross-functionally with other groups to design, develop, revise and evaluate training materials, including MS Office 365 tools end user training, new hire onboarding etc. delivered online and in class.
- Teach courses from beginning level to advance.
- Create instructional materials (presentations, course outlines, instructor guides, handouts, hands-on exercises, and training aids).
- Create instructional videos (short tutorials, recorded training packages etc.)
- Builds, tests, and maintains the training environment(s).
- Modify/update the training library of resources (videos, guides) to ensure latest knowledge.
- Provide a monthly status update, covering training activities, highlighting the status of training program
- Analyzes new functionality and training in new releases to determine the training needs. Acquire and maintains current knowledge and competency and associated workflows.
- Follow and maintain details on new Office 365 features
- Assist in class scheduling and program management, as well as in the development of large-scale training programs.
- Participate on cross-functional project teams to represent training and development and
- Partners with EUX Training team members as needed in the planning and delivery of training across the enterprise.
- Coordinating with the development team for Training need analysis.
- Collaborate, liaise and follow processes of the central IT Training team
- Demonstrates fundamental skill in utilization of learning management system to track course completion, competency, etc.
- Engage with the end user’s community via enterprise-wide forums like Yammer
Requirements
- Minimum of 4 years of experience in training, learning & development, instructional design, or a related field.
- Proven experience in designing and delivering end-user training programs (both virtual and in-person).
- Strong ability to translate technical concepts into clear, user-friendly learning content.
- Experience working in cross-functional environments, collaborating with stakeholders such as IT, communications, project teams, and external vendors.
- Solid knowledge of Microsoft Office 365 tools and experience delivering related training is highly desirable.
- Demonstrated expertise in instructional design methodologies, including creation of training materials such as presentations, guides, videos, and hands-on exercises.
- Experience with Learning Management Systems (LMS) to track training activities, completion, and performance.
- Ability to analyze training needs, assess new system functionalities, and adapt learning programs accordingly.
- Strong facilitation and presentation skills, with the ability to train audiences from beginner to advanced levels.
- Experience supporting change management and user adoption initiatives within large-scale or enterprise environments.
- Familiarity with digital learning tools, content creation platforms, and video production for training purposes.
- Strong organizational skills with the ability to manage multiple projects, timelines, and stakeholders simultaneously.
- Excellent communication and interpersonal skills, with the ability to engage and influence diverse audiences.
- Proactive, self-driven, and committed to continuous learning and staying up to date with new technologies and tools.
- Candidates must declare criminal record extract not older than three months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefit
Is IT in your DNA?
Top Skills
Digital Learning Tools
Instructional Design Methodologies
Learning Management Systems
Microsoft Office 365
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