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Job Function:
Customer ManagementJob Sub Function:
External Customer/Product TrainingJob Category:
Business Enablement/SupportAll Job Posting Locations:
Birmingham, England, United Kingdom, Blackpool, Lancashire, United Kingdom, Bristol, England, United Kingdom, Cork, Cork, Ireland, Devon, England, United Kingdom, Dublin, Ireland, Edinburgh, Scotland, United Kingdom, High Wycombe, Buckinghamshire, United Kingdom, Leeds, West Yorkshire, United Kingdom, Livingston, West Lothian, United Kingdom, London, United Kingdom, Maidenhead, Berkshire, United Kingdom, Manchester, England, United Kingdom, Nottingham, England, United Kingdom, Wokingham, Berkshire, United KingdomJob Description:
Role Title: Trainee Technical Specialist
Role type: Full-time
Location: UK-wide, Ireland-wide
J&J Electrophysiology
J&J Electrophysiology is the market leader in the highly specialised field of cardiac electrophysiology. We provide a 3D navigation device for the heart (“CARTO”) and related devices for the diagnosis and treatment of arrhythmias (irregular heartbeats) that are used by Clinicians in Cardiac Catheter Labs in hospitals throughout the world. We have a strong product pipeline and continually invest in this highly innovative and exciting area of cardiology.
The role:
As Trainee Technical Specialist, you will be aligned with a geographical region and you will be assigned a number of hospitals that you will spend time in throughout your working week. Spending 90% of your time in the field, your main responsibilities will include training Electrophysiologists and Technicians within the Cardiac Catheter Labs on how our CARTO system, and related devices, work. You will also support cases clinically and have ownership for running the CARTO system for these cases and providing support to the Cath lab team utilising all our product portfolios.
You will be tasked with maintaining the excellent relationships we have with our customer base. You will be regarded as the CARTO expert and will deliver technical information to your customers. In order to support you in carrying out your role effectively, a robust training package will be provided to you, including; in-field training, bespoke direct training (UK and abroad) and mentoring.
The job of Technical Specialist is part of the sales and marketing part of our business and you will work closely with the Sales Specialists who manage the bulk of the sales responsibilities. As such, you will help drive sales in order to meet overall territory targets.
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Flexible location & Travel Required
As part of the Trainee programme, you will need to show willingness and flexibility around where you are located within the UK, as permanent opportunities will be based on specific territorial and business needs.
Travel within your region – this is a field-based role and you will visit your hospitals daily.
Qualifications
Bachelor’s degree at a minimum level of 2.1, preferably in a scientific discipline such as Medical Engineering or Biology, or Biomedical Science.
The ability and willingness to relocate anywhere across the UK as required by territorial and business needs
Excellent presentation skills, and have the capability to demonstrate technical products
Excellent communication skills, you will be dealing with healthcare professionals of all levels.
A high level of self - drive and self - discipline
You will also be able to positively influence thinking, behaviour, and be able to gain commitment.
Full clean driving licence
Required Skills:
Preferred Skills:
Accountability, Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Detail-Oriented, Execution Focus, Process Oriented, Product Knowledge, Reporting and Analysis, Requirements Analysis, Training Administration
