As a Trading Operations Associate at Fanatics Betting & Gaming (FBG), you will be responsible for the Operational Management of the Pre-Live & In-Play Fanatics Betting & Gaming Sportsbook product. Responsibilities will include event settlement, the management of Retail & Online Incident and working closely with Customer Operations, content and other customer facing teams, ensuring a 1st class Betting Experience.
The successful candidate does not need previous Trading experience but should be able to demonstrate a keen eye for detail and the ability to work well under pressure. This role is ideal for a candidate looking to begin a career working within a Sports Trading Department.
The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
Responsibilities
- Reaction and management of internal and 3rd Party incidents for both Retail and Online products. Liaising with customer facing departments to ensure quick resolution and minimal customer impact.
- Ensuring Customer facing product is proactively monitored and maintained to the highest standard. This Includes event signposting, resolving customer queries and ensuring scoreboard information is accurate
- Maintain a ‘Customer First’ continuous improvement mindset. Collaborating internally and externally to improve the Sportsbook product. Ensuring strong 3rd Party relationships as part of this.
- Accurate and timely Settlement of markets across the Sportsbook.
- Scheduling and Booking of all Sporting events – Working with the wider Trading department to ensure the In-Play product is optimized each day.
- Assisting in the maintenance and analysis of Operational performance reporting linked to Customer First KPIs.
- Open to regular travel to events and other Fanatics offices for various offsite and team meetings.
Qualifications
- Bachelor's Degree or equivalent
- Entry Level Position, 0 - 2 years of experience
- In order to be successful in this role, a real passion for Sports, and an inherent understanding of what Sports fans want in order to be entertained is crucial.
- The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
- Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization.
- Excellent time management, good attention to detail and the ability to prioritize effectively.
- Competitive and highly motivated with a ‘can do’ attitude. Ability to use own initiative.
- Excellent communications skills and an outgoing personality.
- Able to operate effectively within a team and as an individual.
- Consistently Excellent under pressure and able to work to tight deadlines.
- Good organizational skills.
If you possess some of these skills but not all of them, we still encourage you to apply!
About Us
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
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