The Trade Specialist - Plumbing manages client and vendor relationships, resolves plumbing-related issues, and serves as an SME for technical queries, fostering effective collaboration and ensuring operational needs are met.
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Job Summary
The Trade Specialist - Plumbing plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a plumbing trade related SME for complex issues and queries, proactively resolving their daily challenges.
What You'll Do
- Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
- Review vendor quotes on behalf of client to ensure scope and pricing of plumbing work is appropriate
- Develop and coordinate client and internal initiatives and special projects
- Serve as a technical and subject matter expert resource for plumbing and leadership
- Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
- Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
- Foster a positive work environment and collaborate effectively with all stakeholders
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Maintain CPD and awareness of trade / industry developments
- Seek opportunities for continuous process improvement
What You'll Need
- Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
- SME in plumbing trade
- Relevant plumbing trade qualification
- 3 – 4 years of experience in relevant field
- Experience working in an FM, retail, buildings environment
- Demonstrable experience of solving complex trade related technical issues
- Bachelor’s Degree preferred
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Top Skills
Excel
Microsoft Word
Outlook
PowerPoint
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Cloud • Real Estate • Software • PropTech
Handle customer escalations via phone and email, manage scheduling and completion of complex service requests, serve as final escalation before Team Lead, maintain affiliate communication, run reports and trend analysis, assist training, and ensure client satisfaction and data accuracy.
Top Skills:
ExcelMicrosoft WordOutlook
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