Job Description
Summary: Cboe Europe Limited is seeking a highly motivated individual with a technical mindset and excellent communication skills to fill the role of Trade Desk Associate to support our pan-European equities and derivatives markets. Experience in technical support and customer service positions desired.
The role will typically cover the day time shift however covering both the early and late shift will be necessary periodically. The early shift commences at 07:00 UK at the Cboe Europe Limited, the late finish ends at 18:30 UK.
Cboe Europe Limited prides itself on providing a high quality service to its clients. The role will need to have the right personal attributes of organization, efficiency, ability to deliver change as well as pro-activity, commitment to quality and the necessary customer services expertise.
Location: London
In this role you will be responsible for:
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First-level and first-class support answering questions. Resolving participant issues related to on-boarding, trading, and technology.
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Supporting day to day associated tasks with onboarding, monitoring of live Production trading systems.
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Supporting and maintaining the Cboe symbol universe.
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Handling inbound calls and email traffic for the Trade Desk, as well as monitoring all systems proactively.
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Onboarding new clients, establishing client access to platforms, provisioning new services and providing ongoing oversight and monitoring.
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Documenting issue resolution and communication to market participants and vendors.
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Oversight of order record keeping and transaction reporting obligations.
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Update and manage technical specifications.
The ideal candidate has:
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Bachelor’s Degree in computer science, engineering or other related field.
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Customer on-boarding experience preferred.
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Experience in monitoring and oversight of order record keeping and transaction reporting obligations.
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Strong troubleshooting, problem-solving, and customer service skills.
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A desire to increase securities market expertise and to become proficient with Cboe Technology.
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Ability to work effectively as part of an international team.
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Excellent written and verbal communication skills.
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Ability to work well under pressure.
You’ll really stand out with:
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Experience of monitoring and support of production mission critical trading and market data systems.
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Working knowledge of KYC, AML and company background checks.
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FIX protocol proficiency.
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Linux/Unix based systems skillset.
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Programming skillset e.g. Python or similar.
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Data analytics skillset e.g. SQL, Sigma, Snowflake or similar.
Benefits and Perks of working for Cboe Global Markets
We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:
- Flexible, Hybrid Work Environment
- Fitness Corporate Membership
- Employee assistance Program (EAP)
- Eye Care
- Short Term Incentive (STI)
- Pension
- Income Protection
- Accident Insurance
- Business Travel Insurance
- Associate Referral Program
- Perks at Work
- Employee Stock Purchase Plan (ESPP)
- Commuting Allowance
- LinkedIn Learning courses
- Service Awards
- Subsided Lunch
- Corporate Events
- Education Assistance
- Holiday (Annual Leave)
- Other Forms Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service / Volunteering Day & School Visit)
- Working Abroad Days Allowance
More About Cboe Europe
We’re reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.
We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.
Learn more about life at Cboe on our website and LinkedIn.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, religion, sex, sexual orientation, gender identity, national origin, age and disability
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
